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Setup and administration

Troubleshoot custom dashboards

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Use this information to resolve common issues you might encounter when creating or using custom dashboards.

Dashboard creation failed

Problem: You see the error message “Failed to understand request and generate code” when creating a dashboard.

Cause: The system could not understand your request or could not create the visualization from your prompt.

Solution: Try the following:

  • Rewrite your request with clearer details about what you want to monitor.

  • Start with one of the sample prompts in Create a custom dashboard.

  • Break complex monitoring needs into several simpler dashboards.

  • Specify the workloads, metrics, time ranges, or dimensions you want to track.

Dashboard failed to load data

Problem: The dashboard was created, but it shows errors when loading data.

Cause: This usually happens because of permission problems or unavailable data sources.

Solution:

  • Check permissions: Make sure your Workload Factory account has read access to the workloads and resources used by the dashboard. Review the permissions requirements in AWS credentials and permissions.

  • Verify credentials: Confirm that your AWS credentials are valid and have not expired. See Add AWS credentials for details.

Dashboard not loading or loading slowly

Problem: The dashboard loads slowly or some widgets do not appear.

Cause: Slow loading can be caused by network issues, large amounts of data, or temporary service delays.

Solution:

  • Check your internet connection: Make sure your internet connection is stable.

  • Refresh your browser: Try refreshing the page to see if the dashboard loads correctly.

  • Clear your browser cache and cookies: This can help resolve loading issues caused by outdated or corrupted data.

  • Wait and try again: If the problem continues, wait a few minutes and try again.

Missing dashboards

Problem: A dashboard you created is no longer listed in the dashboard catalog.

Cause: Another user in your Workload Factory account might have deleted it.

Solution:

  • Make sure you are logged into the correct Workload Factory account.

  • Ask other users in your account if someone deleted the dashboard.

  • If necessary, recreate the dashboard using the original requirements.

All users in a Workload Factory account can view and delete custom dashboards. Coordinate with your team when managing shared dashboards.

Additional help

If you continue to experience issues with custom dashboards, see Get help for information about contacting NetApp support.