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Active IQ Unified Manager 9.8
9.8
A newer release of this product is available.

AutoSupport page

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The AutoSupport page enables you to enable periodic AutoSupport, or to send an on-demand AutoSupport message to NetAppActive IQ. AutoSupport is enabled by default.

Information area

  • System ID

    Displays the system ID for this Unified Manager server.

On-Demand AutoSupport area

You can generate and send an on-demand message to technical support, a specified email recipient, or both:

  • Send to Technical Support

    Indicates that you want to send an on-demand message to technical support for any issues that have occurred.

  • Send to Email Recipient

    Indicates that you want to send an on-demand message to a specified recipient for any issues that have occurred.

  • Generate and Send AutoSupport

    Generates and sends an on-demand message to technical support, a specified email recipient, or both for any issues that have occurred.

Periodic AutoSupport area

Enables you to have specific, predefined messages to technical support for issue diagnosis and resolution periodically generated.

  • Enable Sending AutoSupport Data Periodically to Active IQ

    Indicates that you want to enable the periodic AutoSupport functionality. This functionality is enabled by default.

HTTP Proxy area

You can designate a proxy to provide Internet access in order to send AutoSupport content to support if your environment does not provide direct access from the Unified Manager server.

  • Use HTTP proxy

    Check this box to identify the server being used as the HTTP proxy.

    Enter the host name or IP address of the proxy server, and the port number used to connect to the server.

  • Use authentication

    Check this box if you need to provide authentication information to access the server being used as the HTTP proxy.

    Enter the user name and the password required to authenticate with the HTTP proxy.

Note

HTTP proxies that provide only Basic Authentication are not supported.