Register for support

Contributors

Before you can open a support case with NetApp technical support, you need to add a NetApp Support Site account to Cloud Manager and then register for support.

Add an NSS account

The Support Dashboard enables you to add and manage all of your NetApp Support Site accounts from a single location.

Steps
  1. If you don’t have a NetApp Support Site account yet, register for one.

  2. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

    A screenshot of the Help menu where Support is the first option listed

  3. Click NSS Management > Add NSS Account.

  4. When you’re prompted, click Continue to be redirected to a Microsoft login page.

    NetApp uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

  5. At the login page, provide your NetApp Support Site registered email address and password to perform the authentication process.

    This action enables Cloud Manager to use your NSS account.

    Note the account must be a customer-level account (not a guest or temp account).

Register your account for support

Support registration is available from Cloud Manager in the Support Dashboard.

Steps
  1. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

    A screenshot of the Help menu where Support is the first option listed

  2. In the Resources tab, click Register for Support.

  3. Select the NSS credentials that you want to register and then click Register.