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SANtricity 11.5
A newer release of this product is available.

Why can't I log in?

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If you receive an error when attempting to log in to System Manager, review these possible causes.

Login errors to System Manager might occur for one of these reasons:

  • You entered an incorrect username or password.

  • You have insufficient privileges.

  • The directory server (if configured) might be unavailable. If this is the case, try logging in with a local user role.

  • You attempted to log in unsuccessfully multiple times, which triggered the lockout mode. Wait 10 minutes to re-login.

  • A lockout condition was triggered and your audit log might be full. Go to Access Management and delete old events from the audit log.

  • SAML authentication is enabled. Refresh your browser to log in.

Login errors to a remote storage array for mirroring tasks might occur for one of these reasons:

  • You have entered an incorrect password.

  • You attempted to log in unsuccessfully multiple times, which triggered the lockout mode. Wait 10 minutes to log in again.

  • The maximum number of client connections used on the controller has been reached. Check for multiple users or clients.