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SANtricity 11.7
A newer release of this product is available.

How upgrades work


You can use Unified Manager to upgrade the SANtricity OS software on multiple storage arrays of the same type to a newer version.

Upgrade workflow

The following steps provide a high-level workflow for performing software upgrades:

  1. You download the latest SANtricity OS software file from the Support site (a link is available from Unified Manager in the Support page). Save the file on the management host system (the host where you access Unified Manager in a browser), and then unzip the file.

  2. In Unified Manager, you load the SANtricity OS software file and the NVSRAM file into the repository (an area of the Web Services Proxy server where files are stored). You can add files either from Upgrade Center  Upgrade SANtricity OS Software or from Upgrade Center  Manage Software Repository.

  3. After the files are loaded in the repository, you can then select the file to be used in the upgrade. From the Upgrade SANtricity OS software page (Upgrade Center  Upgrade SANtricity OS software), you select the SANtricity OS software file and the NVSRAM file. After you select a software file, a list of compatible storage arrays appear on this page. You then select the storage arrays that you want to upgrade with the new software. (You cannot select incompatible arrays.)

  4. You can then begin an immediate software transfer and activation, or you can choose to stage the files for activation at a later time. During the upgrade process, Unified Manager performs the following tasks:

    1. Performs a health check on the storage arrays to determine if any conditions exist that might prevent the upgrade from completing. If any arrays fail the health check, you can skip that particular array and continue the upgrade for the others, or you can stop the entire process and troubleshoot the arrays that did not pass.

    2. Transfers the upgrade files to each controller.

    3. Reboots the controllers and activates the new SANtricity OS software, one controller at a time. During activation, the existing SANtricity OS file is replaced with the new file.


      You can also specify that the software is activated at a later time.

Immediate or staged upgrade

You can activate the upgrade immediately or stage it for a later time. You might choose to activate later for these reasons:

  • Time of day — Activating the software can take a long time, so you might want to wait until I/O loads are lighter. Depending on the I/O load and cache size, a controller upgrade can typically take between 15 to 25 minutes to complete. The controllers reboot and fail over during activation so performance might be lower than usual until the upgrade completes.

  • Type of package — You might want to test the new software and firmware on one storage array before upgrading the files on other storage arrays.

To activate staged software, go to Support  Upgrade Center and click Activate in the area labeled SANtricity OS Controller Software upgrade.

Health check

A health check runs as part of the upgrade process, but you can also run a health check separately before you begin (go to Upgrade Center  Pre-Upgrade Health Check).

The health check assesses all storage system components to make sure that the upgrade can proceed. The following conditions might prevent the upgrade:

  • Failed assigned drives

  • Hot spares in use

  • Incomplete volume groups

  • Exclusive operations running

  • Missing volumes

  • Controller in Non-optimal status

  • Excess number of event log events

  • Configuration database validation failure

  • Drives with old versions of DACstore