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callhome.arw events

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callhome.arw.activity.seen

Severity

ALERT

Description

This message occurs when ransomware activity is detected. To protect the data, a snapshot has been created, which can be used to restore the original data. If your system is configured to do so, it generates and transmits an AutoSupport (or "call home") message to NetApp technical support and to the configured destinations. Successful delivery of an AutoSupport message significantly improves problem determination and resolution.

Corrective Action

Use the "security anti-ransomware volume attack generate-report" command to generate the report file of the suspected attack on the volume. Search the knowledge base of the NetApp technical support web site for the "callhome.arw.activity.seen" keyword and refer to ONTAP anti-ransomware documentation to take remedial measures for ransomware activity. If you need further assistance, contact NetApp technical support.

Syslog Message

Call home message for %s, Volume: %s (UUID: %s) in Vserver: %s (UUID: %s)

Parameters

subject (STRING): AutoSupport subject or title for this event.
volName (STRING): Name of the volume.
volUuid (STRING): UUID of the volume.
vserverName (STRING): Name of the Vserver.
vserverUuid (STRING): UUID of the Vserver.