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Replace the NVMEM battery - FAS2700

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To replace an NVMEM battery in the system, you must remove the controller module from the system, open it, replace the battery, and close and replace the controller module.

All other components in the system must be functioning properly; if not, you must contact technical support.

Step 1: Shut down the impaired controller

To shut down the impaired controller, you must determine the status of the controller and, if necessary, take over the controller so that the healthy controller continues to serve data from the impaired controller storage.

About this task

  • If you have a SAN system, you must have checked event messages (cluster kernel-service show) for the impaired controller SCSI blade. The cluster kernel-service show command (from priv advanced mode) displays the node name, quorum status of that node, availability status of that node, and operational status of that node.

    Each SCSI-blade process should be in quorum with the other nodes in the cluster. Any issues must be resolved before you proceed with the replacement.

  • If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a healthy controller shows false for eligibility and health, you must correct the issue before shutting down the impaired controller; see Synchronize a node with the cluster.

Steps

  1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=<# of hours>h

    The following AutoSupport message suppresses automatic case creation for two hours: cluster1:> system node autosupport invoke -node * -type all -message MAINT=2h

  2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false

    Note When you see Do you want to disable auto-giveback?, enter y.

  3. Take the impaired controller to the LOADER prompt:

    If the impaired controller is displaying…​ Then…​

    The LOADER prompt

    Go to the next step.

    Waiting for giveback…​

    Press Ctrl-C, and then respond y when prompted.

    System prompt or password prompt

    Take over or halt the impaired controller from the healthy controller: storage failover takeover -ofnode impaired_node_name

    When the impaired controller shows Waiting for giveback…​, press Ctrl-C, and then respond y.

  4. If the system has only one controller module in the chassis, turn off the power supplies, and then unplug the impaired controller's power cords from the power source.

Step 2: Remove controller module

To access components inside the controller, you must first remove the controller module from the system and then remove the cover on the controller module.

Steps

  1. If you are not already grounded, properly ground yourself.

  2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where the cables were connected.

    Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized.

  3. Remove and set aside the cable management devices from the left and right sides of the controller module.

    Inserting or removing the cable management arm

  4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis.

    Opening the cam handle latch

  5. Turn the controller module over and place it on a flat, stable surface.

  6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open.

Step 3: Replace the NVMEM battery

To replace the NVMEM battery in your system, you must remove the failed NVMEM battery from the system and replace it with a new NVMEM battery.

Steps

  1. If you are not already grounded, properly ground yourself.

  2. Check the NVMEM LED:

    • If your system is in an HA configuration, go to the next step.

    • If your system is in a stand-alone configuration, cleanly shut down the controller module, and then check the NVRAM LED identified by the NV icon.

      NV LED
      Note The NVRAM LED blinks while destaging contents to the flash memory when you halt the system. After the destage is complete, the LED turns off.

      • If power is lost without a clean shutdown, the NVMEM LED flashes until the destage is complete, and then the LED turns off.

      • If the LED is on and power is on, unwritten data is stored on NVMEM.

        This typically occurs during an uncontrolled shutdown after ONTAP has successfully booted.

  3. Locate the NVMEM battery in the controller module.

    Replacing the NVMEM battery

  4. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket, and then unplug the battery cable from the socket.

  5. Remove the battery from the controller module and set it aside.

  6. Remove the replacement battery from its package.

  7. Loop the battery cable around the cable channel on the side of the battery holder.

  8. Position the battery pack by aligning the battery holder key ribs to the “V” notches on the sheet metal side wall.

  9. Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack, and the battery pack latch engages and clicks into the opening on the side wall.

  10. Plug the battery plug back into the controller module.

Step 4: Reinstall the controller module

After you replace components in the controller module, reinstall it into the chassis.

Steps

  1. If you are not already grounded, properly ground yourself.

  2. If you have not already done so, replace the cover on the controller module.

  3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system.

    Note Do not completely insert the controller module in the chassis until instructed to do so.

  4. Recable the system, as needed.

    If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables.

  5. Complete the reinstallation of the controller module:

    If your system is in…​ Then perform these steps…​

    An HA pair

    The controller module begins to boot as soon as it is fully seated in the chassis.

    1. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.

      Note Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.

      The controller begins to boot as soon as it is seated in the chassis.

    2. If you have not already done so, reinstall the cable management device.

    3. Bind the cables to the cable management device with the hook and loop strap.

    A stand-alone configuration

    1. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.

      Note Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.

    2. If you have not already done so, reinstall the cable management device.

    3. Bind the cables to the cable management device with the hook and loop strap.

    4. Reconnect the power cables to the power supplies and to the power sources, and then turn on the power to start the boot process.

Step 5: Switch back aggregates in a two-node MetroCluster configuration

After you have completed the FRU replacement in a two-node MetroCluster configuration, you can perform the MetroCluster switchback operation. This returns the configuration to its normal operating state, with the sync-source storage virtual machines (SVMs) on the formerly impaired site now active and serving data from the local disk pools.

This task only applies to two-node MetroCluster configurations.

Steps

  1. Verify that all nodes are in the enabled state: metrocluster node show

    cluster_B::>  metrocluster node show

DR                           Configuration  DR
Group Cluster Node           State          Mirroring Mode
----- ------- -------------- -------------- --------- --------------------
1     cluster_A
              controller_A_1 configured     enabled   heal roots completed
      cluster_B
              controller_B_1 configured     enabled   waiting for switchback recovery
2 entries were displayed.

  2. Verify that resynchronization is complete on all SVMs: metrocluster vserver show

  3. Verify that any automatic LIF migrations being performed by the healing operations were completed successfully: metrocluster check lif show

  4. Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster.

  5. Verify that the switchback operation has completed: metrocluster show

    The switchback operation is still running when a cluster is in the waiting-for-switchback state:

    cluster_B::> metrocluster show
Cluster              Configuration State    Mode
--------------------	------------------- 	---------
 Local: cluster_B configured       	switchover
Remote: cluster_A configured       	waiting-for-switchback

    The switchback operation is complete when the clusters are in the normal state.:

    cluster_B::> metrocluster show
Cluster              Configuration State    Mode
--------------------	------------------- 	---------
 Local: cluster_B configured      		normal
Remote: cluster_A configured      		normal

    If a switchback is taking a long time to finish, you can check on the status of in-progress baselines by using the metrocluster config-replication resync-status show command.

  6. Reestablish any SnapMirror or SnapVault configurations.

Step 6: Return the failed part to NetApp

Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return and Replacements page for further information.