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Registering the hardware

PDFs

Registering the appliance hardware provides support benefits.

Steps

  1. Locate the chassis serial number for the appliance.

    You can find the number on the packing slip, in your confirmation email, or on the appliance after you unpack it.

    Label including serial number

  2. Go to the NetApp Support Site at mysupport.netapp.com.

  3. Determine whether you need to register the hardware:

    If you are a…​ Follow these steps…​

    Existing NetApp customer

    1. Sign in with your username and password.

    2. Select Products > My Products.

    3. Confirm that the new serial number is listed.

    4. If it is not, follow the instructions for new NetApp customers.

    New NetApp customer

    1. Click Register Now, and create an account.

    2. Select Products > Register Products.

    3. Enter the product serial number and requested details.

    After your registration is approved, you can download any required software. The approval process might take up to 24 hours.