Contact technical support
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PDF of this doc site
- Install and maintain appliance hardware
- Install and upgrade software
- Perform system administration
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Monitor and maintain StorageGRID
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Recover and maintain
- Grid node recovery procedures
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Recover and maintain
Collection of separate PDF docs
Creating your file...
If you encounter errors during the grid expansion process that you are unable to resolve, or if a grid task fails, contact technical support.
When you contact technical support, you must provide the required log files to assist in troubleshooting the errors you are encountering.
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Connect to the expansion node that has experienced failures:
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Enter the following command:
ssh -p 8022 admin@grid_node_IP
Port 8022 is the SSH port of the base OS, while port 22 is the SSH port of the container engine running StorageGRID. -
Enter the password listed in the
Passwords.txt
file. -
Enter the following command to switch to root:
su -
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Enter the password listed in the
Passwords.txt
file.
Once you are logged in as root, the prompt changes from
$
to#
. -
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Depending on the stage the installation reached, retrieve any of the following logs that are available on the grid node:
Platform Logs VMware
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/var/log/daemon.log
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/var/log/storagegrid/daemon.log
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/var/log/storagegrid/nodes/<node-name>.log
Linux
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/var/log/storagegrid/daemon.log
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/etc/storagegrid/nodes/<node-name>.conf
(for each failed node) -
/var/log/storagegrid/nodes/<node-name>.log
(for each failed node; might not exist)
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