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Support

Contributors juliantap

NetApp provides support for Astra Trident in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a Discord channel.

Astra Trident support lifecycle

Astra Trident provides three levels of support based on your version. Refer to NetApp software version support for definitions.

Full support

Astra Trident provides full support for twelve months from the release date.

Limited support

Astra Trident provides limited support for months 13 - 24 from the release date.

Self-support

Astra Trident documentation is available for months 25 - 36 from the release date.

Table 1. Astra Trident version support schedule
Version Full support Limited support Self-support

October 2024

October 2025

October 2026

July 2024

July 2025

July 2026

April 2024

April 2025

April 2026

January 2024

January 2025

January 2026

 — 

October 2024

October 2025

 — 

July 2024

July 2025

 — 

April 2024

April 2025

 — 

January 2024

January 2025

 — 

 — 

October 2024

 — 

 — 

July 2024

 — 

 — 

April 2024

 — 

 — 

January 2024

Note Releases prior to 21.07, redirect to the legacy documentation site.

Self-support

For a comprehensive list of troubleshooting articles, see the NetApp Knowledgebase (login required). You can also find information about troubleshooting issues related to Astra here.

Community support

There is a vibrant public community of container users (including Astra Trident developers) on our Astra Discord channel. This is a great place to ask general questions about the project and discuss related topics with like-minded peers.

NetApp technical support

For help with Astra Trident, create a support bundle using tridentctl logs -a -n trident and send it to NetApp Support <Getting Help>.