Support
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NetApp provides support for Astra Trident in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a Discord channel.
Astra Trident support lifecycle
Astra Trident provides three levels of support based on your version. Refer to NetApp software version support for definitions.
- Full support
-
Astra Trident provides full support for twelve months from the release date.
- Limited support
-
Astra Trident provides limited support for months 13 - 24 from the release date.
- Self-support
-
Astra Trident documentation is available for months 25 - 36 from the release date.
| Version | Full support | Limited support | Self-support |
|---|---|---|---|
February 2025 |
February 2026 |
February 2027 |
|
October 2024 |
October 2025 |
October 2026 |
|
July 2024 |
July 2025 |
July 2026 |
|
April 2024 |
April 2025 |
April 2026 |
|
— |
January 2025 |
January 2026 |
|
— |
October 2024 |
October 2025 |
|
— |
July 2024 |
July 2025 |
|
— |
April 2024 |
April 2025 |
|
— |
— |
January 2025 |
|
— |
— |
October 2024 |
|
— |
— |
July 2024 |
Self-support
For a comprehensive list of troubleshooting articles, Refer to NetApp Knowledgebase (login required). You can also find information about troubleshooting issues related to Astra here.
Community support
There is a vibrant public community of container users (including Astra Trident developers) on our Astra Discord channel. This is a great place to ask general questions about the project and discuss related topics with like-minded peers.
NetApp technical support
For help with Astra Trident, create a support bundle using tridentctl logs -a -n trident and send it to NetApp Support <Getting Help>.