Troubleshooting
Learn how to work around some common problems you might encounter.
Common issues and solutions
If you have one of these issues, you can use the steps in the Workaround column to try to resolve it.
Area | Issue | Cause | Workaround |
---|---|---|---|
Deployment |
Deployment fails because the volume already exists. |
Workload factory for GenAI needs to create a new volume during the deployment process, but a volume already exists using the name you have specified. |
Specify a unique name to use for the new volume, and try deploying again. |
Deployment |
The deployment fails because workload factory for GenAI is unable to mount the volume. |
One or more of the inbound ports required for FSx for NetApp ONTAP are closed or filtered. |
Open the ports listed in Security group rules for FSx for ONTAP. |
Maintenance |
The backend Docker instance used by workload factory for GenAI failed to start. |
The volume was deleted and the EC2 instance was restarted. |
Use the following recovery steps: Steps
|
Maintenance |
The backend Docker instance used by workload factory for GenAI failed to start. |
The root volume was deleted. |
Create a volume with a name and path, and then restart the backend Docker instance from Amazon EC2. |