User not found

Contributors

  • Issue

    When you are performing an authentication-related operation such as adding, editing, deleting, or testing remote users or groups, the following error message is displayed: User not found.

  • Cause

    This problem can occur if the user exists in the AD server or LDAP server, and if you have set the base distinguished name to an incorrect value.

  • Corrective action

    1. In the left navigation pane, click General > Remote Authentication.

    2. Enter the appropriate information for base distinguished name.

    3. Click Save.