A newer release of this product is available.
User not found
Contributors
Suggest changes
PDFs
When you are performing an authentication-related operation such as adding, editing, deleting, or testing remote users or groups, the following error message is displayed: User not found.
-
Cause
This problem can occur if the user exists in the AD server or LDAP server, and if you have set the base distinguished name to an incorrect value.
-
Corrective action
-
In the left navigation pane, click General > Remote Authentication.
-
Enter the appropriate information for base distinguished name.
-
Click Save.
-