Troubleshooting General Cloud Insights Problems

Contributors netapp-alavoie

Here you will find suggestions for troubleshooting Cloud insights.

Login issues:

Problem: Try this:

Cloud Insights logs out every 5 minutes

Enable third-party acceptance for the necessary NetApp and auth0 cookies.

Example:
In Chrome, enter "chrome://settings/cookies" in the browser URL.

Select the "Allow all cookies" option.
OR
Select "Block third-party cookies" and add exceptions for [.]auth0.com and [.]netapp.com.

Note: Make sure to select the "Including third-party cookies on this site" option when creating an exception.

I have a Cloud Central account but am unable to login to Cloud Central.

Open a ticket from https://mysupport.netapp.com/site/help. Select category “cloud.netapp.com > Account/Login issues” or “cloud.netapp.com > Federation issues”. This is specifically for Cloud Central issues or questions.
For all other Cloud Insights technical support issues, contact NetApp support.

I got invited to Cloud Insights but I get a "not authorized" message.

Verify that you have signed up for a Cloud Central account, or that your organization uses SSO login with Cloud Central.

Verify your Cloud Central profile email address matches email address shown in your Cloud Insights welcome email. If the email does not match, request a new invitation with the correct email address.

I logged out from Cloud Central or Cloud Secure and was automatically logged out from Cloud Insights.

Single Sign-On (SSO) across NetApp Cloud logs out all Cloud Insights, Cloud Secure, and Reporting sessions. If you have access to multiple Cloud Insights accounts, logging out from any one logs out all active sessions. Log back in to access your account.

I was automatically logged out after several days.

NetApp Cloud accounts require reauthentication every few days (current Cloud Central setting is 7 days). Log back in to access your account.

I receive an error message “no longer authorized to login”.

Contact your account administrator to verify access to Cloud Insights.
Verify your Cloud Central profile email address matches email address shown in your Cloud Insights welcome email

Other login errors

Try incognito mode in Chrome, or clear browser history, cookies, and cache.
Try with a different browser profile (i.e. Chrome - add Person).

If you have an active Cloud Insights subscription you can use these support options:

For more information, see the Cloud Insights Support Documentation.