Troubleshooting General Cloud Insights Problems
Here you will find suggestions for troubleshooting Cloud insights.
Login issues
Problem: | Try this: |
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Cloud Insights automatically logs out every 6 hours |
This is due to disabled browser third-party cookies. Users can configure their browser to enable all 3rd party cookies, or use a narrower exception list to just enable those for Cloud Insights. |
I have a BlueXP account but am unable to login to BlueXP. |
Open a ticket from https://mysupport.netapp.com/site/help. Select category “blueXP.netapp.com > Account/Login issues” or “bluexp.netapp.com > Federation issues”. These are specifically for BlueXP issues or questions. |
I got invited to Cloud Insights but I get a "not authorized" message. |
Verify that you have signed up for a BlueXP account, or that your organization uses SSO login with BlueXP. |
I logged out from BlueXP and was automatically logged out from Cloud Insights. |
Single Sign-On (SSO) across NetApp Cloud Services logs out all Cloud Insights sessions. If you have access to multiple Cloud Insights accounts, logging out from any one logs out all active sessions. Log back in to access your account. |
I was automatically logged out after several days. |
NetApp Cloud accounts require reauthentication every few days (current BlueXP setting is 7 days). Log back in to access your account. |
I receive an error message “no longer authorized to login”. |
Contact your account administrator to verify access to Cloud Insights. |
Other login errors |
Try incognito mode in Chrome, or clear browser history, cookies, and cache. |
Other Issues
Question: |
Answer: |
My Qtree hard quotas are showing correctly in queries, but my soft quotas are showing as the total capacity of the volume. Is that correct? |
Only hard quotas—either manually set or set through Trident—will show as the set quotas; if no hard quotas are specified, the Qtree capacity will be the internal volume capacity. |
I have both a soft and a hard quota manually set in the same Qtree, but the total capacity showing is the hard quota; is that correct? |
Yes, if a hard quota is specified, that will be shown as the total capacity. |
When entering a Cognos report schedule time, sometimes I end up with an extra "m" in the schedule time. For example, if I enter the time as "02:15 PM", it may add an extra character: "02:15 PMM" (or PMm). When I click outside, it changes it to "2:15 AM". |
Re-enter the schedule time, being careful not to enter the full "AM" or "PM" characters; it is enough to type "A" for "AM or "P" for "PM". If you are not shown the extra character, the schedule time will be set correctly. |
Resources
Additional troubleshooting tips may be found in the NetApp Knowledgebase (support sign-in required).
Additional support information may be found from the Cloud Insights Support page.
If you have an active Cloud Insights subscription you can use these support options:
For more information, see the Cloud Insights Support Documentation.