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Managing subscriptions

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This section describes how to manage your subscriptions from within the NetApp Service Engine interface. For general information about accounts, subscriptions, and services, see Billing Accounts, Subscriptions, Services, and Performance.

This section describes the following tasks:

  • View and manage subscribed services

  • Increase the capacity of a service

  • Add a new service

  • Terminate a subscription

View and manage subscribed services

View and manage subscribed services from the Manage Subscription page.

To view or manage subscribed services for a tenant, complete the following steps:

  1. Select the tenant.

  2. From the menu, select Subscription > Manage.

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  3. The Manage Subscription page displays the services for the selected subscription on the billing account associated with the tenant. On this page, you can perform the following tasks:

    • View the billing account name and number.

    • Choose which subscription to view (where the billing account has multiple subscriptions), by selecting the subscription in the Subscription No field.

    • View information about the selected subscription including:

    • Subscription end date

    • Services in the subscription; and for each service, the committed, consumed, and burst capacities (hover the mouse over the circles)

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  • Manage the services in the selected subscription:

  • Increase the capacity of a service (see Request a Change to a Subscription)

  • View and manage requested subscription changes

  • Add a new service

  • Terminate a subscription

Request a change to a subscription

Use this method to increase the capacity on a service when there is a need (for example, when the usage consistently goes into burst or to meet growth requirements).

Steps

  1. Select the tenant to which the service belongs.

  2. From the menu, select Subscription > Manage.

  3. If the tenant has more than one subscription, select the subscription to which the service belongs from the Subscription No field.

  4. Locate the service in the display. Use the buttons below the service to request a change.

    Select To

    Increase Capacity

    Increase the capacity of that service

  5. In the dialog box that is displayed, specify the capacity required for the service, and then click Confirm.

    The request appears as an unsent request in the Request Changes panel. Before you continue, review any unsent changes in the Requested Changes list.
  6. Submit changes. The request is sent to your system provider for consideration and action.

Add a service to a subscription

Use this method to add a service to a subscription. A subscription might only have one of each performance level, so for example, if your subscription already contains an Extreme and a Standard service, you can add a Premium or Block service.

Steps

  1. Select the tenant to which the service belongs.

  2. From the menu, select Subscription > Manage.

  3. If the tenant has more than one subscription, select the subscription to which the service belongs from the Subscription No field.

  4. Click Add Service. In the Add a Subscription Service dialog box, select the service type and the capacity required, and then click Confirm.

  5. The request appears as an unsent request in the Request Changes panel.

  6. Review any unsent changes in the Requested Changes list before continuing.

  7. Submit changes. The request is sent to your system provider for consideration and action.

Terminate subscription

Use this method to terminate a subscription. For any termination conditions that might apply to your subscription, refer to your contract.

Steps

  1. Select the tenant to which the subscription belongs

  2. From the menu, select Subscription > Manage.

  3. If the tenant has more than one subscription, select the subscription to terminate in the Subscription No field.

  4. Click Terminate Subscription. The request is sent to your system provider.