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Use AutoSupport: Overview

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The AutoSupport feature enables StorageGRID to send health and status packages to NetApp technical support.

Using AutoSupport can significantly speed up problem determination and resolution. Technical support can also monitor the storage needs of your system and help you determine if you need to add new nodes or sites. Optionally, you can configure AutoSupport packages to be sent to one additional destination.

StorageGRID has two types of AutoSupport:

StorageGRID AutoSupport

Reports StorageGRID software issues. Enabled by default when you first install StorageGRID. You can change the default AutoSupport configuration if needed.

Note If StorageGRID AutoSupport is not enabled, a message appears on the Grid Manager dashboard. The message includes a link to the AutoSupport configuration page. If you close the message, it will not appear again until your browser cache is cleared, even if AutoSupport remains disabled.
Appliance hardware AutoSupport

Reports StorageGRID appliance issues. You must configure hardware AutoSupport on each appliance.

What is Active IQ?

Active IQ is a cloud-based digital advisor that leverages predictive analytics and community wisdom from NetApp's installed base. Its continuous risk assessments, predictive alerts, prescriptive guidance, and automated actions help you prevent problems before they occur, leading to improved system health and higher system availability.

If you want to use the Active IQ dashboards and functionality on the NetApp Support Site, you must enable AutoSupport.

Active IQ Digital Advisor Documentation

Information included in AutoSupport package

An AutoSupport package contains the following XML files and details.

File name Fields Description

AUTOSUPPORT-HISTORY.XML

AutoSupport Sequence Number
Destination for this AutoSupport
Trigger Event
Status of Delivery
Delivery Attempts
AutoSupport Subject
Delivery URI
Last error
AutoSupport PUT Filename
Time of Generation
Autosupport Compressed Size
Autosupport Decompressed Size
Total Collection Time (ms)

AutoSupport history file

AUTOSUPPORT.XML

Node
Protocol to contact support
Support URL for HTTP/HTTPS
Support Address
AutoSupport OnDemand State
AutoSupport OnDemand Server URL
AutoSupport OnDemand Polling Interval

AutoSupport status file. Provides details of protocol used, technical support URL and address, polling interval, and OnDemand AutoSupport if enabled or disabled.

BUCKETS.XML

Bucket ID
Account ID
Build Version
Location Constraint Configuration
Compliance Enabled
Compliance Configuration
S3 Object Lock Enabled
S3 Object Lock Configuration
Consistency Configuration
CORS Enabled
CORS Configuration
Last Access Time Enabled
Policy Enabled
Policy Configuration
Notifications Enabled
Notifications Configuration
Cloud Mirror Enabled
Cloud Mirror Configuration
Search Enabled
Search Configuration
Swift Read ACL Enabled
Swift Read ACL Configuration
Swift Write ACL Enabled
Swift Write ACL Configuration
Bucket Tagging Enabled
Bucket Tagging Configuration
Versioning Configuration

Provides configuration details and statistics at the bucket level. Example of bucket configurations include platform services, compliance, and bucket consistency.

GRID-CONFIGURATIONS.XML

Attribute ID
Attribute Name
Value
Index
Table ID
Table Name

Grid-wide configuration information file. Contains information about grid certificates, metadata reserved space, grid-wide configuration settings (compliance, S3 Object Lock, object compression, alerts, syslog, and ILM configuration), erasure-coding profile details, DNS name, NMS name, and more.

GRID-SPEC.XML

Grid specifications, raw XML

Used for configuring and deploying StorageGRID. Contains grid specifications, NTP server IP, DNS server IP, network topology, and hardware profiles of the nodes.

GRID-TASKS.XML

Node
Service Path
Attribute ID
Attribute name
Value
Index
Table ID
Table name

Grid tasks (maintenance procedures) status file. Provides details of the grid's active, terminated, completed, failed, and pending tasks.

ILM-STATUS.XML

Node
Service path
Attribute ID
Attribute name
Value
Index
Table ID
Table name

ILM metrics information file. Contains ILM evaluation rates for each node and grid-wide metrics.

ILM.XML

ILM raw XML

ILM active policy file. Contains details about the active ILM policies, such as storage pool ID, ingest behavior, filters, rules, and description.

LOG.TGZ

n/a

Downloadable log file. Contains bycast-err.log and servermanager.log from each node.

MANIFEST.XML

Collection order
AutoSupport content filename for this data
Description of this data item
Number of bytes collected
Time spent collecting
Status of this data item
Description of the error
AutoSupport content type for this data

Contains AutoSupport metadata and brief descriptions of all AutoSupport XML files.

NMS-ENTITIES.XML

Attribute index
Entity OID
Node ID
Device model ID
Device model version
Entity name

Group and service entities in the NMS tree. Provides grid topology details. The node can be determined based on the services running on the node.

OBJECTS-STATUS.XML

Node
Service path
Attribute ID
Attribute name
Value
Index
Table ID
Table name

Object status, including background scan status, active transfer, transfer rate, total transfers, delete rate, corrupted fragments, lost objects, missing objects, repair attempted, scan rate, estimated scan period, repair completion status, and more.

SERVER-STATUS.XML

Node
Service path
Attribute ID
Attribute name
Value
Index
Table ID
Table name

Server configurations and events file. Contains these details for each node: platform type, operating system, installed memory, available memory, storage connectivity, storage appliance chassis serial number, storage controller failed drive count, compute controller chassis temperature, compute hardware, compute controller serial number, power supply, drive size, drive type, and more.

SERVICE-STATUS.XML

Node
Service path
Attribute ID
Attribute name
Value
Index
Table ID
Table name

Service node information file. Contains details such as allocated table space, free table space, Reaper metrics of the database, segment repair duration, repair job duration, auto job restarts, auto job termination, and more.

STORAGE-GRADES.XML

Storage grade ID
Storage grade name
Storage node ID
Storage node path

Storage grade definitions file for each Storage Node.

SUMMARY-ATTRIBUTES.XML

Group OID
Group Path
Summary attribute ID
Summary attribute name
Value
Index
Table ID
Table name

High-level system status data that summarizes StorageGRID usage information. Provides details such as name of grid, names of sites, number of Storage Nodes per grid and per site, license type, license capacity and usage, software support terms, and details of S3 and Swift operations.

SYSTEM-ALARMS.XML

Node
Service path
Severity
Alarmed attribute
Attribute name
Status
Value
Trigger time
Acknowledge time

System level alarms (deprecated) and status data used to indicate abnormal activities or potential problems.

SYSTEM-ALERTS.XML

Name
Severity
Node name
Alert Status
Site name
Alert triggered time
Alert resolved time
Rule ID
Node ID
Site ID
Silenced
Other annotations
Other labels

Current system alerts that indicate potential problems in the StorageGRID system.

USERAGENTS.XML

User agent
Number of days
Total HTTP requests
Total bytes ingested
Total bytes retrieved
PUT requests
GET requests
DELETE requests
HEAD requests
POST requests
OPTIONS requests
Average request time (ms)
Average PUT request time (ms)
Average GET request time (ms)
Average DELETE request time (ms)
Average HEAD request time (ms)
Average POST request time (ms)
Average OPTIONS request time (ms)

Statistics based on the application user agents. For example, the number of PUT/GET/DELETE/HEAD operations per user agent and total bytes size of each operation.

X-HEADER-DATA

X-Netapp-asup-generated-on
X-Netapp-asup-hostname
X-Netapp-asup-os-version
X-Netapp-asup-serial-num
X-Netapp-asup-subject
X-Netapp-asup-system-id
X-Netapp-asup-model-name

AutoSupport header data.