What is AutoSupport?
The AutoSupport feature enables StorageGRID to send health and status packages to NetApp technical support.
Using AutoSupport can significantly speed up problem determination and resolution. Technical support can also monitor the storage needs of your system and help you determine if you need to add new nodes or sites. Optionally, you can configure AutoSupport packages to be sent to one additional destination.
StorageGRID has two types of AutoSupport:
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StorageGRID AutoSupport reports StorageGRID software issues. Enabled by default when you first install StorageGRID. You can change the default AutoSupport configuration if needed.
If StorageGRID AutoSupport is not enabled, a message appears on the Grid Manager dashboard. The message includes a link to the AutoSupport configuration page. If you close the message, it will not appear again until your browser cache is cleared, even if AutoSupport remains disabled. -
Appliance hardware AutoSupport reports StorageGRID appliance issues. You must configure hardware AutoSupport on each appliance.
What is Active IQ?
Active IQ is a cloud-based digital advisor that leverages predictive analytics and community wisdom from NetApp's installed base. Its continuous risk assessments, predictive alerts, prescriptive guidance, and automated actions help you prevent problems before they occur, leading to improved system health and higher system availability.
If you want to use the Active IQ dashboards and functionality on the NetApp Support Site, you must enable AutoSupport.
Information included in AutoSupport package
An AutoSupport package contains the following files and details.
File name | Fields | Description |
---|---|---|
AUTOSUPPORT-HISTORY.XML |
AutoSupport Sequence Number |
AutoSupport history file. |
AUTOSUPPORT.XML |
Node |
AutoSupport status file. Provides details of protocol used, technical support URL and address, polling interval, and OnDemand AutoSupport if enabled or disabled. |
BUCKETS.XML |
Bucket ID |
Provides configuration details and statistics at the bucket level. Example of bucket configurations include platform services, compliance, and bucket consistency. |
GRID-CONFIGURATIONS.XML |
Attribute ID |
Grid-wide configuration information file. Contains information about grid certificates, metadata reserved space, grid-wide configuration settings (compliance, S3 Object Lock, object compression, alerts, syslog, and ILM configuration), erasure-coding profile details, DNS name, and NMS name. |
GRID-SPEC.XML |
Grid specifications, raw XML |
Used for configuring and deploying StorageGRID. Contains grid specifications, NTP server IP, DNS server IP, network topology, and hardware profiles of the nodes. |
GRID-TASKS.XML |
Node |
Grid tasks (maintenance procedures) status file. Provides details of the grid's active, terminated, completed, failed, and pending tasks. |
GRID.JSON |
Grid |
Grid information. |
ILM-CONFIGURATION.XML |
Attribute ID |
List of attributes for ILM configurations. |
ILM-STATUS.XML |
Node |
ILM metrics information file. Contains ILM evaluation rates for each node and grid-wide metrics. |
ILM.XML |
ILM raw XML |
ILM active policy file. Contains details about the active ILM policies, such as storage pool ID, ingest behavior, filters, rules, and description. |
LOG.TGZ |
n/a |
Downloadable log file. Contains |
MANIFEST.XML |
Collection order |
Contains AutoSupport metadata and brief descriptions of all AutoSupport files. |
NMS-ENTITIES.XML |
Attribute index |
Group and service entities in the NMS tree. Provides grid topology details. The node can be determined based on the services running on the node. |
OBJECTS-STATUS.XML |
Node |
Object status, including background scan status, active transfer, transfer rate, total transfers, delete rate, corrupted fragments, lost objects, missing objects, repair attempted, scan rate, estimated scan period, and repair completion status. |
SERVER-STATUS.XML |
Node |
Server configurations. Contains these details for each node: platform type, operating system, installed memory, available memory, storage connectivity, storage appliance chassis serial number, storage controller failed drive count, compute controller chassis temperature, compute hardware, compute controller serial number, power supply, drive size, and drive type. |
SERVICE-STATUS.XML |
Node |
Service node information file. Contains details such as allocated table space, free table space, Reaper metrics of the database, segment repair duration, repair job duration, auto job restarts, and auto job termination. |
STORAGE-GRADES.XML |
Storage grade ID |
Storage grade definitions file for each Storage Node. |
SUMMARY-ATTRIBUTES.XML |
Group OID |
High-level system status data that summarizes StorageGRID usage information. Provides details such as name of grid, names of sites, number of Storage Nodes per grid and per site, license type, license capacity and usage, software support terms, and details of S3 operations. |
SYSTEM-ALERTS.XML |
Name |
Current system alerts that indicate potential problems in the StorageGRID system. |
USERAGENTS.XML |
User agent |
Statistics based on the application user agents. For example, the number of PUT/GET/DELETE/HEAD operations per user agent and total bytes size of each operation. |
X-HEADER-DATA |
X-Netapp-asup-generated-on |
AutoSupport header data. |