Skip to main content

Manually trigger an AutoSupport package

Contributors
PDFs

To assist technical support in troubleshooting issues with your StorageGRID system, you can manually trigger an AutoSupport package to be sent.

Before you begin

  • You must be signed in to the Grid Manager using a supported web browser.

  • You must have the Root access or Other grid configuration permission.

Steps

  1. Select SUPPORT > Tools > AutoSupport.

  2. On the Actions tab, select Send User-Triggered AutoSupport.

    StorageGRID attempts to send an AutoSupport package to the NetApp Support Site. If the attempt is successful, the Most Recent Result and Last Successful Time values on the Results tab are updated. If there is a problem, the Most Recent Result value updates to "Failed," and StorageGRID does not try to send the AutoSupport package again.

    Tip After sending a user-triggered AutoSupport package, refresh the AutoSupport page in your browser after 1 minute to access the most recent results.