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Manually trigger an AutoSupport package

To assist technical support in troubleshooting issues with your StorageGRID system, you can manually trigger an AutoSupport package to be sent.

Before you begin
  • You are signed in to the Grid Manager using a supported web browser.

  • You have the Root access or Other grid configuration permission.

Steps
  1. Select Support > Tools > AutoSupport.

  2. On the Actions tab, select Send User-Triggered AutoSupport.

    StorageGRID attempts to send an AutoSupport package to the NetApp Support Site. If the attempt is successful, the Most Recent Result and Last Successful Time values on the Results tab are updated. If there is a problem, the Most Recent Result value updates to "Failed," and StorageGRID doesn't try to send the AutoSupport package again.

  3. After 1 minute, refresh the AutoSupport page in your browser to access the most recent results.

Tip Additionally, you can collect more extensive log files and system data and send them to the NetApp Support Site.