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Keystone
2.0
A newer release of this product is available.

Sustainability SLO

PDFs

NetApp Keystone delivers a guaranteed measurement of maximum number of actual watts per tebibyte (W/TiB) for storage services based on ONTAP flash storage arrays with Sustainability SLO. Sustainability SLO defines the maximum consumption of W/TiB for each eligible performance service level, helping organizations meet their sustainability goals.

Metrics

  • Watts: The power consumption reported from daily AutoSupport, including the usage by the controller and attached disk shelves.

  • Tebibyte: The maximum of:

    • the committed capacity + allocated burst capacity for the performance service level, or

    • the effective deployed capacity, assuming a storage efficiency factor of 2:1.

    To learn more about storage efficiency ratio, refer to Analyze capacity and storage efficiency savings.

Performance service levels

Sustainability SLO is based on the following consumption criteria:

Service level

SLO criteria

Minimum committed capacity

Platform

Extreme

<= 8 W/TiB

200 TiB

AFF A800 and AFF A900

Premium

<= 4 W/TiB

300 TiB

AFF A800 and AFF A900

Performance

<= 4 W/TiB

300 TiB

AFF A800 and AFF A900

To learn more, refer to Performance service levels in Keystone.

Service credits

Note SLAs and guarantees are available on a nomination basis.

If W/TiB consumption during a billing period fails to meet the SLA criteria, then NetApp issues service credits as follows:

Days SLA missed in billing period Service credit

1 to 2

3%

3 to 7

15%

14

50%

Service credit request

If a breach of the SLA is detected, open a priority 3 (P3) support ticket with NetApp Keystone support, and provide the details as requested in the excel sheet as shown below:

excel sheet template

Note

  • A service credit request should be initiated within six weeks after NetApp Keystone support has validated a breach. All service credits should be acknowledged and approved by NetApp.

  • Service credits may be applied to a future invoice. Service credits do not apply to expired Keystone subscriptions. To learn more, refer to NetApp Keystone support.