Sustainability SLA
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NetApp Keystone delivers a guaranteed measurement of maximum number of actual watts per tebibyte (W/TiB) for storage services based on ONTAP flash storage arrays with Sustainability SLA. Sustainability SLA defines the maximum consumption of W/TiB for each eligible service level, helping organizations meet their sustainability goals.
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SLAs and guarantees are available on a nomination basis. |
Metrics
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Watts: The power consumption reported from daily AutoSupport, including the usage by the controller and attached disk shelves.
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Tebibyte: The maximum of:
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the committed capacity + allocated burst capacity for the service level, or
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the effective deployed capacity, assuming a storage efficiency factor of
2:1.
To learn more about storage efficiency ratio, refer to Analyze capacity and storage efficiency savings.
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Service levels
Sustainability SLA is based on the following consumption criteria:
Service level |
SLA criteria |
Minimum committed capacity |
Platform |
Extreme |
⇐8 W/TiB |
200 TiB |
AFF A800 and AFF A900 |
Premium |
⇐4 W/TiB |
300 TiB |
AFF A800 and AFF A900 |
Performance |
⇐4 W/TiB |
300 TiB |
AFF A800 and AFF A900 |
To learn more, refer to Service levels in Keystone.
Service credits
If W/TiB consumption during a billing period fails to meet the SLA criteria, then NetApp issues service credits as follows:
| Days SLA missed in billing period | Service credit |
|---|---|
1 to 2 |
3% |
3 to 7 |
15% |
14 |
50% |
Service credit request
If a breach of the SLA is detected, open a priority 3 (P3) support ticket with Keystone Global Services and Support Center (GSSC), and provide the details as requested in the excel sheet as shown below:
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