Operational models in Keystone

Contributors netapp-manini netapp-aruldeepa

NetApp Keystone (Keystone) offers two operational models for service delivery: partner-operated model and customer-operated model.

  • Partner-operated model: A partner or service provider operates the services for their end customers. For NetApp, the partner is the referenced contracted party. Tenants are customers of partners and have no billing relationship with NetApp. A partner-operated model has a multi-tenant environment where tenants and end customers/subtenants have their own subscriptions that are billed by the partner. The partner administrator performs the administrative tasks for all the tenants.

  • Customer-operated model: As a customer, you can subscribe to Keystone services according to your selected performance tiers and storage service types. NetApp defines the architecture and products, and deploys Keystone at your premises. You need to manage the infrastructure through your storage and IT resources. As a customer, you are the tenant or subtenant to NetApp or a partner/service provider. Based on your contract, you can raise service requests to be addressed by NetApp or your service provider. An administrator from your end can perform the administrative tasks at your site (environment). These tasks are tied to the users in your environment.

Roles and responsibilities across the service lifecycle

  • Partner-operated model: The share of roles and responsibilities depends on the SLA between you and the service provider or partner. Contact your service provider for information.

  • Customer-operated model: The following table summarizes the overall service lifecycle model and the roles and responsibilities associated with them in a customer-operated environment.

Task NetApp Customer

Installation and related tasks

  • Install

  • Configure

  • Deploy

  • Onboard

check

None

Administration and monitoring

  • Monitor

  • Report

  • Perform administrative tasks

  • Alert

None

check

Operations and optimization

  • Manage capacity

  • Manage performance

  • Manage SLA

None

check

Support

  • Support customer

  • Hardware break fix

  • Software support

  • Upgrades and patches

check

None

For more information on deployment, see Keystone infrastructure and Components for deployment.