Skip to main content

Hardware setup appears to hang

Contributors netapp-lhalbert
PDFs

The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors prevent the storage controllers or the SG6000-CN controller from completing their boot-up processing.

Steps

  1. For the storage controllers, watch the codes on the seven-segment displays.

    While the hardware is initializing during power up, the two seven-segment displays show a sequence of codes. When the hardware boots successfully, both seven-segment displays show 99.

  2. Review the LEDs on the SG6000-CN controller and the boot-up and error codes displayed in the BMC.

  3. If you need help resolving an issue, contact technical support.

Related information

Viewing boot-up status codes for the SG6000 storage controllers

E5700 and E2800 System Monitoring Guide

Viewing status indicators and buttons on the SG6000-CN controller

Viewing boot-up codes for the SG6000-CN controller

Viewing error codes for the SG6000-CN controller