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Licenses and subscriptions

Manage licenses for NetApp data services

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You can manage licenses that you purchased directly from NetApp (BYOL) for use with NetApp data services, including Cloud Volumes ONTAP. You can view used license capacity, how much free capacity you have remaining, and you'll see notifications when you reach the capacity limit or the expiration date.

Note The Direct licenses page lists all licenses. If you want license details for a specific data service, use the data service tiles on the Overview dashboard. Learn more about the Overview dashboard.

The instructions on this page provide information that applies to each service. For more specific information about the licensing for these services, refer to the following pages:

Obtain a license file

You should obtain a NetApp license file to upload if the Console does not have internet access (private mode installations).

When you purchase a license from a NetApp sales representative, you receive an email containing the serial number and licensing details. Use the serial number to obtain the license file if licenses do not appear automatically in the Console.

Steps

  1. Find your Console account ID:

    1. In the upper right of the Console, select The settings icon which displays in the top right of the web console. > Identity & Access Management.

    2. On the Organization page, look for your account ID and copy it.

      If no account ID is listed and you only have an organization ID, copy the first eight characters of the organization ID and append it to account-

      For example, if this is your organization ID:

      ea10e1c6-80cc-4219-8e99-3c3e6b161ba5

      Your account ID would be:

      account-ea10e1c6

  2. Sign in to the NetApp Support Site and select Systems > Software Licenses.

  3. Enter the serial number for your license.

  4. In the License Key column, select Get NetApp License File.

  5. Enter your Console account ID (this is called a Tenant ID on the support site) and select Submit to download the license file.

Add a license

License information automatically displays in the Licenses and subscriptions section when the NetApp Console account associated with the license is also a NetApp Support Site account and has internet access. If you used a Console account that is not associated with your NSS account, you'll need to manually add a license.

You can add the license in the Console either by entering the serial number and the associated NSS account, or by uploading the NetApp license file (NLF). You should obtain a NetApp license file to upload if the Console does not have internet access (private mode installations).

After you purchase a license from your NetApp sales representative, NetApp sends you an email with the serial number and additional licensing details. You'll need that serial number to add or update the respective license in the Console.

Note To enter the serial number, first add your NetApp Support Site account to the Console. This is the NetApp Support Site account that is authorized to access the serial number.
Steps

  1. From the NetApp Console menu, select Governance > Licenses and subscriptions and then select the Direct licenses tab.

  2. Select Add license.

  3. In the Add license dialog, enter the license information and select Add license:

    • If you have the serial number and know your NSS account, select Enter serial number and enter that information.

      If you entered a serial number, you also need to select the NetApp Support Site account that's authorized to access the serial number.

      If your NetApp Support Site account is not available from the drop-down list, add the NSS account to the Console

    • If you have the license file (required when using NetApp Console in private mode), select the Upload license file option and follow the prompts to attach the file.

Update a license

The Console notifies you when your licensed term nears expiration or when your licensed capacity approaches the limit. Update your license before it expires to avoid interruptions to your NetApp data services or Cloud Volumes ONTAP.

After you purchase additional capacity from NetApp or extend your license term, the Console automatically updates the license when both conditions are met:

  • Your Console account is associated with a NetApp Support Site account

  • The Console has internet access

If your Console account is not associated with your NSS account, or if the Console operates in private mode without internet access, you must manually update the license.

You can manually update a license using either method:

  • Enter the serial number and associated NSS account

  • Upload the NetApp license file (or files for a Cloud Volumes ONTAP HA pair)

When you purchase a license from a NetApp sales representative, you receive an email containing the serial number and licensing details. Use this serial number to update the license.

Note To enter the serial number, first add your NetApp Support Site account to the Console. This NSS account must be authorized to access the serial number.
Steps

  1. Contact your NetApp representative to purchase a new license.

    After you complete payment and the license registers with the NetApp Support Site, the Console automatically updates the license. The Direct licenses page reflects the change within 5 to 10 minutes.

  2. If the Console cannot automatically update the license (for example, when operating in private mode), obtain a NetApp license file from support and manually upload it. Learn how to obtain a license file.

  3. On the Direct licenses tab, select More icon for the serial number you are updating, and select Update license.

  4. In the Update license page, upload the license file and select Update license.

View license status

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