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Troubleshoot connection issues (SG100 and SG1000)

Contributors netapp-perveilerk netapp-pcelmer netapp-lhalbert
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If you encounter connection issues during the StorageGRID appliance installation, you should perform the corrective action steps listed.

Unable to connect to appliance

If you cannot connect to the services appliance, there might be a network issue, or the hardware installation might not have been completed successfully.

Steps

  1. Try to ping the appliance using the IP address for the appliance :
    ping services_appliance_IP

  2. If you receive no response from the ping, confirm you are using the correct IP address.

    You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client Network.

  3. If the IP address is correct, check appliance cabling, QSFP or SFP transceivers, and the network setup.

  4. If physical access to the appliance is available, you can use a direct connection to the permanent link-local IP 169.254.0.1 to check controller networking configuration and update if necessary. For detailed instructions, see step 2 in Access StorageGRID Appliance Installer.

    If that does not resolve the issue, contact technical support.

  5. If the ping was successful, open a web browser.

  6. Enter the URL for the StorageGRID Appliance Installer:
    https://appliances_controller_IP:8443

    The Home page appears.