Preparation and prerequisites for Service Now integration

The necessary preparations and prerequisites must be satisfied for ServiceNow, Insight, and the Python middleware connector prior to integration.

Recommended workflow

The following workflow is strongly recommended when integrating ServiceNow with Insight:
  1. Deploy the Python middleware connector in your development instance first.
  2. Once you have confirmed all faults have been identified and corrected in your development instance, deploy the connector in your test/stage instance.
  3. Once you have confirmed correct operation in your staging instance, deploy the connector in your production instance.

If problems are found during any of these stages, follow your rollback steps and disable the connector, then troubleshoot the problem and re-deploy.

General prerequisites:

ServiceNow prerequisites:

Insight prerequisites:

Python middleware connector prerequisites: