Known issues in NetApp Service Engine

Contributors netapp-manini netapp-reenu Download PDF of this page

The following known issues have been reported in NetApp Service Engine. You might encounter these issues when you provision or use your storage as a part of your Flex Subscription.

Known Issue Description Workaround

Limitations in synchronous data protection

There is an issue where the VLANs, IPspaces, and Broadcast domains are not defined on the secondary partner of an MetroCluster cluster. This issue can affect recovery of data from the replica zone.

Place a service request for GSSC to perform a manual network configuration on the partner cluster. The network configuration can be done in advance if the network components (VLAN, IPspace, and Broadcast domains) are known.

Limitations in disabling and deleting volumes that are disaster recovery enabled

If there are two or more volumes in a storage VM that are disaster recovery enabled, disaster recovery cannot be disabled for a file share or disk.

Raise a service request for GSSC to resolve the issue.

Limitations in deleting file servers and block stores that are disaster recovery enabled

Deleting a disaster recovery enabled block store or file share might fail because peering is not removed due to timeout.

Failed deletion is available in “Contact Support” and Support will be notified via OpsRamp Ticket.

Limitation when creating multiple snapshots

When multiple snapshots are triggered for creation, the web page initially displays only the last snapshot issued.

Auto job picks up the other snapshots within 15 minutes.

Disaster recovery enabled file servers on the secondary controllers are not deleted.

All primary volumes and the replication relationships are removed. However, the disaster recovery object is not deleted. This object does not consume any capacity or networking.

There is no workaround for this issue.

Limitation in disabling backup on volumes

Raise a service request for GSSC to resolve the issue.

There is no workaround for this issue.

Limitation in deleting network subnets

Customers are unable to delete network subnets.

Raise a service request for GSSC to resolve the issue.

Limitation in deleting VLAN using API

Deleting a VLAN that has a subnet associated with it leaves an empty subnet stub in the UI.

Raise a service request for GSSC to resolve the issue.

Limitation in importing storage VMs with non-standard subnet

Storage VMs (storage virtual machines, also known as SVMs), created outside of NetApp Service Engine cannot be operational due to a non-standard subnet. The storage VMs are imported with the status Contacted Support.

Raise a service request for GSSC to resolve the issue.

Capacity and billing reports might be inaccurate in NetApp-managed environments

In a NetApp-managed environment, the capacity and billing reports generated from the UI might be affected due to missing LUN size metrics and service levels on backup volumes.

Raise a service request for GSSC to resolve the issue.