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Keystone

U.S. Citizen Support (USCS)

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United States Citizen Support (USCS) is an add-on offering for NetApp Keystone Subscriptions. It entitles you to receive delivery and support of ongoing Keystone services from U.S. citizens on U.S. soil.

Read the following sections to understand which elements of your subscriptions are bound by this add-on service; and are provided under the terms of NetApp Keystone Agreement.[1]

NetApp Global Services Support Center monitoring

NetApp Global Services and Support Center (GSSC) monitors the health of your products and subscribed services, provides remote support, and collaborates with your Keystone Success Manager. All personnel monitoring the products associated with the relevant Keystone subscription orders are U.S citizens operating on U.S. soil.

Keystone Success Manager

The Keystone Success Manager is a U.S. citizen operating on U.S. soil. Their responsibilities are specified in your NetApp Keystone Agreement.

Deployment activities

Where available, onsite and remote deployment and installation activities are conducted by U.S. citizens on U.S. soil. [2]

Support

Where available, the necessary onsite troubleshooting and support activities are conducted by U.S. citizens on U.S. soil. [2]

1. The services and offerings described here are subject to, and limited and governed by a fully-executed Keystone Agreement.
2. Availability of appropriate personnel for onsite activities is dependent of the geographical location at which the Keystone systems are deployed.