Flex Subscription Services Operations
NetApp Keystone Flex Subscription Services are run by leveraging the NetApp Global Services and Support Center (GSSC), NetApp Keystone Success Manager, and NetApp Keystone Service Delivery Manager.
NetApp Global Services and Support Center (GSSC)
NetApp provides operational services remotely to NetApp Keystone customers. These services encompass a range of operational disciplines across storage management activities, including asset and configuration management, capacity and performance management, change management, event, incident and problem management, service request fulfillment, and reporting. NetApp will demonstrate a state of control and supporting evidence available as required.
Additional Information and Support Contact
The NetApp Global Services and Support Center (GSSC) team primarily support the services to NetApp Keystone Flex Subscription customers.
Raise a ticket directly from the NetApp Service Engine portal (Support > Service Requests) with the appropriate details of the issue for assistance.
You can also use the following information to reach out to the support team.
Global Service Contacts :
NetApp uses OpsRamp, a cloud-based remote gateway solution to proactively monitor and connect to the NetApp Keystone environment for troubleshooting purposes. For information on OpsRamp, see https://www.opsramp.com/#.
|In a partner-operated model, the tenant and subtenant’s service requests are assigned to the partner’s service desk. The partner’s support tool might have integration with OpsRamp and GSSC applications. Only L3 issues are escalated to NetApp through GSSC.|
To learn more about the information that is described in this document, review the following documents and/or websites:
NetApp Product Documentation