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Retrieve support case details

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GET /ipa/support/case/{caseNumber}/details

Get support case details.
Token usage: Both a BlueXP user token and service token. The service token needs to include the following scopes: %scopes%. Pass the user token in the %userTokenHeader% request header and the service token in the %serviceTokenHeader% request header.

Parameters

Name Type In Required Description

nssKeyId

string

query

True

accountId

string

query

True

fetchAttachments

query

False

caseNumber

integer

path

True

X-Service-Request-Id

string

header

False

Request identifier

Response

Status: 200, Default Response
Name Type Required Description

caseNumber

string

False

priority

False

dateOpened

string

False

createdBy

string

False

clusterName

string

False

workingEnvironment

string

False

status

False

dateUpdated

string

False

contractSupportOffering

string

False

systemSerialNumber

string

False

textDetails

string

False

bugNumber

string

False

symptom

string

False

longSymptom

string

False

attachedFiles

array[attachedFiles]

False
Example response 
{
  "priority": "Low",
  "status": "Unassigned",
  "attachedFiles": {
  }
}

Response

Status: 4xx, Error response
Name Type Required Description

error

string

False

Error code/category

message

string

False

Error description message

Definitions

See Definitions

attachedFiles

Name Type Required Description

attachmentFileName

string

False

attachmentFileDescription

string

False
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Parameters

Headers

Body

Code

Response