Add and manage NetApp Support Site accounts in Cloud Manager

Contributors netapp-bcammett

Provide the credentials for your NetApp Support Site (NSS) accounts to enable key workflows for Cloud Volumes ONTAP and to enable predictive analytics and proactive support through Active IQ.

Overview

Adding your NetApp Support Site account to Cloud Manager is required to enable the following tasks:

  • To deploy Cloud Volumes ONTAP when you bring your own license (BYOL)

    Providing your NSS account is required so that Cloud Manager can upload your license key and to enable the subscription for the term that you purchased. This includes automatic updates for term renewals.

  • To register pay-as-you-go Cloud Volumes ONTAP systems

    Providing your NSS account is required to activate support for your system and to gain access to NetApp technical support resources.

  • To upgrade Cloud Volumes ONTAP software to the latest release

  • To use Active IQ Digital Advisor from within Cloud Manager

Add an NSS account

The Support Dashboard enables you to add and manage all of your NetApp Support Site accounts from a single location.

Steps
  1. If you don’t have a NetApp Support Site account yet, register for one.

  2. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

    A screenshot of the Help menu where Support is the first option listed

  3. Click NSS Management > Add NSS Account.

  4. When you’re prompted, click Continue to be redirected to a Microsoft login page.

    NetApp uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

  5. At the login page, provide your NetApp Support Site registered email address and password to perform the authentication process.

    This action enables Cloud Manager to use your NSS account.

    Note the following requirements for the account:

    • The account must be a customer-level account (not a guest or temp account).

    • If you plan to deploy a node-based BYOL system:

      • The account must be authorized to access the serial numbers of the BYOL systems.

      • If you purchased a secure BYOL subscription, then a secure NSS account is required.

What’s next?

Users can now select the account when creating new Cloud Volumes ONTAP systems, when registering existing Cloud Volumes ONTAP systems, and when viewing data in Active IQ.

Update an NSS account for the new authentication method

Starting in November 2021, NetApp now uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing. As a result of this update, Cloud Manager will prompt you to update the credentials for any existing accounts that you previously added.

Steps
  1. If you haven’t already done so, create a Microsoft Azure Active Directory B2C account that will be linked to your current NetApp account.

  2. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

  3. Click NSS Management.

  4. For the NSS account that you want to update, click Update Account.

    A screenshot that shows the Update Account option

  5. When you’re prompted, click Continue to be redirected to a Microsoft login page.

    NetApp uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

  6. At the login page, provide your NetApp Support Site registered email address and password to perform the authentication process.

    After the process is complete, the account that you updated should now be listed as a new account in the table. The older version of the account is still listed in the table, along with any existing working environment associations.

  7. If existing Cloud Volumes ONTAP working environments are attached to the older version of the account, follow the steps below to attach those working environments to a different NSS account.

  8. Go to the older version of the NSS account, click An icon that is three side-by-side dots and then select Delete.

Update NSS credentials

Whenever you change the credentials for your NSS account, you’ll need to update them in Cloud Manager.

Steps
  1. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

  2. Click NSS Management.

  3. For the NSS account that you want to update, click An icon that is three side-by-side dots and then select Update Credentials.

    A screenshot that shows the action menu for a NetApp Support Site account which includes the ability to choose the Delete option.

  4. When you’re prompted, click Continue to be redirected to a Microsoft login page.

    NetApp uses Microsoft Azure Active Directory as the identity provider for authentication services specific to support and licensing.

  5. At the login page, provide your NetApp Support Site registered email address and password to perform the authentication process.

Attach a working environment to a different NSS account

If your organization has multiple NetApp Support Site accounts, you can change which account is associated with a Cloud Volumes ONTAP system.

This feature is only supported with NSS accounts that are configured to use Microsoft Azure AD adopted by NetApp for identity management. Before you can use this feature, you need click Add NSS Account or Update Account.

Steps
  1. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

  2. Click NSS Management.

  3. Complete the following steps to change the NSS account:

    1. Expand the row for the NetApp Support Site account that the working environment is currently associated with.

    2. For the working environment that you want to change the association for, click An icon that is three side-by-side dots

    3. Select Change to a different NSS account.

      A screenshot that shows the action menu for a working environment that is associated with a NetApp Support Site account.

    4. Select the account and then click Save.

Display the email address for an NSS account

Now that NetApp Support Site accounts use Microsoft Azure Active Directory for authentication services, the NSS user name that displays in Cloud Manager is typically an identifier generated by Azure AD. As a result, you might not immediately know the email address associated with that account. But Cloud Manager has an option to show you the associated email address.

Tip When you go to the NSS Management page, Cloud Manager generates a token for each account in the table. That token includes information about the associated email address. The token is then removed when you leave the page. The information is never cached, which helps protect your privacy.
Steps
  1. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

  2. Click NSS Management.

  3. For the NSS account that you want to update, click An icon that is three side-by-side dots and then select Display Email Address.

    A screenshot that shows the action menu for a NetApp Support Site account which includes the ability to display the email address.

Result

Cloud Manager displays the NetApp Support Site user name and the associated email address. You can use the copy button to copy the email address.

Remove an NSS account

Delete any of the NSS accounts that you no longer want to use with Cloud Manager.

Note that you can’t delete an account that is currently associated with a Cloud Volumes ONTAP working environment. You first need to attach those working environments to a different NSS account.

Steps
  1. In the upper right of the Cloud Manager console, click the Help icon, and select Support.

  2. Click NSS Management.

  3. For the NSS account that you want to delete, click An icon that is three side-by-side dots and then select Delete.

    A screenshot that shows the action menu for a NetApp Support Site account which includes the ability to choose the Delete option.

  4. Click Delete to confirm.