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Collect NetApp HCI logs

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If you have trouble with your NetApp HCI installation, you can collect logs to send to NetApp Support to help with diagnosis. You can access the log collection area from the NetApp Hybrid Control Dashboard.

Steps

  1. Open a web browser and browse to the IP address of the management node. For example:

    https://[management node IP address]
  2. Log in to NetApp Hybrid Cloud Control by providing the NetApp HCI storage cluster administrator credentials.

  3. From the Dashboard, click the menu on the upper right.

  4. Select Collect Logs.

    The Collect Logs page appears. If you have collected logs before, you can download the existing log package, or begin a new log collection.

  5. Select a date range in the Date Range drop-down menu to specify what dates the logs should include.

    If you specify a custom start date, you can select the date to begin the date range. The logs will cover from that date up to the present time.

  6. In the Log Collection section, select the types of log files the log package should include.

    For storage and compute logs, you can expand the list of storage or compute nodes and select individual nodes to collect logs from (or all nodes in the list).

  7. Click Collect Logs to start log collection.

    Log collection runs in the background, and the page shows the progress.

Depending on the logs you collect, the progress bar might remain at a certain percentage for several minutes, or progress very slowly at some points.
  1. Click Download Logs to download the log package.

    The log package is in a compressed UNIX .tgz file format.

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