Start a remote NetApp Support session

Download PDF of this page

If you require technical support for your NetApp HCI or SolidFire all-flash storage system, NetApp Support can connect remotely with your system. To start a session and gain remote access, NetApp Support can open a reverse Secure Shell (SSH) connection to your environment.

About this task

You can open a TCP port for an SSH reverse tunnel connection with NetApp Support. This connection enables NetApp Support to log in to your management node. If your management node is behind a proxy server, the following TCP ports are required in the sshd.config file:

TCP port Description Connection direction

443

API calls/HTTPS for reverse port forwarding via open support tunnel to the web UI

Management node to storage nodes

22

SSH login access

Management node to storage nodes or from storage nodes to management node

By default, the capability for remote access is enabled on the management node. To disable remote access functionality, see Manage SSH functionality on the management node. You can enable remote access functionality again, if needed.
Steps
  • Log in to your management node and open a terminal session.

  • At a prompt, enter the following:

    rst -r sfsupport.solidfire.com -u element -p <port_number>

  • To close the remote support tunnel, enter the following:

    rst --killall

Find more information