Known issues

Contributors netapp-dbagwell netapp-mwallis

App backups and snapshots fail if the volumesnapshotclass is added after a cluster is managed

Backups and snapshots fail with a UI 500 error in this scenario. As a workaround, refresh the app list.

App clones fail after an application is deployed with a set storage class

After an application is deployed with a storage class explicitly set (for example, helm install …​-set global.storageClass=netapp-cvs-perf-extreme), subsequent attempts to clone the application require that the target cluster have the originally specified storage class.
Cloning an application with an explicitly set storage class to a cluster that does not have the same storage class will fail. There are no recovery steps in this scenario.

Managing a cluster with Astra Control Center fails when kubeconfig file contains more than one context

You cannot use a kubeconfig with more than one cluster and context in it. See the knowledgebase article for more information.

A monitoring pod can crash in Istio environments

If you pair Astra Control Center with Cloud Insights in an Istio environment, the telegraf-rs pod can crash. As a workaround, perform the following steps:

  1. Find the crashed pod:

    kubectl -n netapp-monitoring get pod | grep Error

    You should see output similar to the following:

    telegraf-rs-fhhrh 1/2 Error 2 (26s ago) 32s
  2. Restart the crashed pod, replacing <pod_name_from_output> with the name of the affected pod:

    kubectl -n netapp-monitoring delete pod <pod_name_from_output>

    You should see output similar to the following:

    pod "telegraf-rs-fhhrh" deleted
  3. Verify that the pod has restarted, and is not in an Error state:

    kubectl -n netapp-monitoring get pod

    You should see output similar to the following:

    telegraf-rs-rrnsb 2/2 Running 0 11s

App data management operations fail with Internal Service Error (500) when Astra Trident is offline

If Astra Trident on an app cluster goes offline (and is brought back online) and 500 internal service errors are encountered when attempting app data management, restart all of the Kubernetes nodes in the app cluster to restore functionality.

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