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NetApp provides support for Astra in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a Slack channel. Your Astra account includes remote technical support via web ticketing.
You must first activate support for your NetApp serial number in order to use these non self-service support options. A NetApp Support Site (NSS) SSO account is required for chat and web ticketing along with case management.
You can access support options from the Astra UI by selecting the Support tab from the main menu.
These options are available for free 24x7:
Search for articles, FAQ’s, or Break Fix information related to Astra.
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Go to the containers channel in thePub workspace to connect with peers and experts.
Send an email to firstname.lastname@example.org to let us know your thoughts, ideas, or concerns.
In addition to the self-support options above, you can work with a NetApp Support Engineer to resolve any issues after you activate support for your NetApp serial number.
Once your Astra serial number is activated, you can access NetApp technical support resources by creating a Support ticket.
Select Cloud Data Services > Astra.
Use your "941" serial number to open the web ticket. Learn more about your serial number.