Troubleshoot Interoperability Matrix Tool issues
You should be aware of some common Interoperability Matrix Tool issues.
Problems | Workaround |
---|---|
Interoperability Matrix Tool fails to load |
You must clear the browser cache, open a new browser and try logging in to IMT. |
Interoperability Matrix Tool hangs |
This might be a network issue, you can try refreshing your browser. |
PI not inferring the desired solution |
You must select the appropriate solution from the Solution Catalog or select a specific component. |
Unable to select different properties in Refine Search Criteria for HBA configuration |
You must uncheck the HBA component and select a property. |
Daily report generation displays 404 error |
Daily cron jobs run at 22:00 Hrs PST and for a 30 minute duration, the reports will not be available. |
Login authentication failure for first time login to Interoperability Matrix Tool |
You must synchronize your login credentials for Interoperability Matrix Tool. |
Newly added components are not displayed |
Wait four hours; the components will get updated automatically. |