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Generate a support bundle from the maintenance console

Contributors Ronya-Robinson netapp-madhulik

Steps

  1. From the VMware vSphere web client, select the VM where the SnapCenter VMware plug-in is located.

  2. Right-click the VM, then on the Summary tab of the virtual appliance click Launch Remote Console or Launch Web Console to open a maintenance console window.

    The logon defaults for the SnapCenter VMware plug-in maintenance console are as follows:

    Username: maint
    Password: admin123

    Error: Missing Graphic Image

  3. From the Main Menu, enter option 4) Support and Diagnostics.

  4. From the Support and Diagnostics Menu, enter option 1) Generate support bundle.

To access the support bundle, on the Support and Diagnostics Menu enter option 2) Access Diagnostic Shell. In the console, navigate to /support/support/<bundle_name>.tar.gz.

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