Generate a support bundle from the maintenance console

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  1. From the VMware vSphere web client, select the VM where the SnapCenter VMware plug-in is located.

  2. Right-click the VM, then on the Summary tab of the virtual appliance click Launch Remote Console or Launch Web Console to open a maintenance console window, and then log on.

    For information on accessing and logging on to the maintenance console, see Access the Maintenance Console.

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  3. From the Main Menu, enter option 4) Support and Diagnostics.

  4. From the Support and Diagnostics Menu, enter option 1) Generate support bundle.

To access the support bundle, on the Support and Diagnostics Menu enter option 2) Access Diagnostic Shell. In the console, navigate to /support/support/<bundle_name>.tar.gz.