Information not displayed after upgrading to a new patch of the same release

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After upgrading SnapCenter Plug-in for VMware vSphere to a new patch of the same release, recent jobs or other information might not be displayed in the Dashboard and job monitor.

If you are upgrading to a new patch of the same release, you must clear the SnapCenter Plug-in for VMware vSphere cache on the vCenter Web Server and restart the server before the upgrade or registration.

If the plug-in cache is not cleared, then recent jobs are not displayed in the Dashboard and job monitor in the following scenarios:

  • SnapCenter Plug-in for VMware vSphere was deployed using vCenter, and then later upgraded to a patch in the same release.

  • The SnapCenter VMware virtual appliance was deployed in vCenter 1. Later, this SnapCenter VMware plug-in was registered to a new vCenter2. A new instance of the SnapCenter VMware plug-in is created with a patch and registered to vCenter1. However, because vCenter1 still has the cached plug-in from the first SnapCenter VMware plug-in without the patch, the cache needs to be cleared.

The cache is in the following locations, based on the type of server operating system:

  • vCenter Server for Windows

    C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\

  • vCenter Server Linux Appliance

    /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/

  • Windows OS

    %PROGRAMFILES%/VMware/vSphere Web Client/vc-packages/vsphere-client-serenity/

Workaround if you already upgraded before clearing the cache

  1. Log in to the SnapCenter VMware plug-in management GUI.

    The IP is displayed when you deploy the SnapCenter VMware plug-in.

  2. Click Configuration in the left navigation pane, and then click the Service option in the Plug-in Details section to disable the plug-in.

    The SnapCenter VMware plug-in service is disabled, and the extension is unregistered in vCenter.

  3. Locate the vsphere-client-serenity folder, then locate the com.netapp.scvm.webclient-4.2.0 folder and delete it.

    The folder name changes for each release.

  4. Restart the vCenter Server.

  5. Log in to VMware vSphere web client.

  6. Click Configuration in the left navigation pane, and then click the Service option in the Plug-in Details section to enable the plug-in.

    The SnapCenter VMware plug-in service is enabled, and the extension is registered in vCenter.