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Information not displayed after upgrading to a new patch of the same release

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After upgrading SnapCenter Plug-in for VMware vSphere to a new patch of the same release, recent jobs or other information might not be displayed in the Dashboard and job monitor.

Before upgrading to a new patch of the same release, you must clear the SnapCenter Plug-in for VMware vSphere cache on the vCenter Web Server and restart the server before the upgrade or registration.

If the plug-in cache is not cleared, then recent jobs are not displayed in the Dashboard and job monitor in the following scenarios:

  • SnapCenter Plug-in for VMware vSphere was deployed using vCenter, and then later upgraded to a patch in the same release.

  • The SnapCenter VMware virtual appliance was deployed in vCenter 1. Later, this SnapCenter VMware plug-in was registered to a new vCenter2. A new instance of the SnapCenter VMware plug-in is created with a patch and registered to vCenter1. However, because vCenter1 still has the cached plug-in from the first SnapCenter VMware plug-in without the patch, the cache needs to be cleared.

The cache is in the following locations, based on the type of server operating system:

  • vCenter Server for Windows

    `C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\ `

  • vCenter Server Linux Appliance

    `/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/ `

  • Windows OS

    `%PROGRAMFILES%/VMware/vSphere Web Client/vc-packages/vsphere-client-serenity/ `

  • Mac OS

    `/var/lib/vmware/vsphere-client/vsphere-client/vc-packages/vsphere-client-serenity/ `

Workaround before upgrading

  1. Locate the vsphere-client-serenity folder, then locate the com.netapp.scvm.webclient-4.2.0 folder and delete it.

    The folder name changes for each release.

  2. Restart the vCenter Server.

    You can then upgrade the SnapCenter VMware plug-in.

Workaround if you already upgraded before clearing the cache

  1. Log in to the SnapCenter VMware plug-in management GUI.

    The IP is displayed when you deploy the SnapCenter VMware plug-in.

  2. Click Configuration in the left navigation pane, and then click the Service option in the Plug-in Details section to disable the plug-in.

    The SnapCenter VMware plug-in service is disabled, and the extension is unregistered in vCenter.

  3. Locate the vsphere-client-serenity folder, then locate the com.netapp.scvm.webclient-4.2.0 folder and delete it.

    The folder name changes for each release.

  4. Restart the vCenter Server.

    You can then upgrade the SnapCenter VMware plug-in.

  5. Log in to VMware vSphere web client.

  6. Click Configuration in the left navigation pane, and then click the Service option in the Plug-in Details section to enable the plug-in.

    The SnapCenter VMware plug-in service is enabled, and the extension is registered in vCenter.