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Service requests

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Use the methods listed in the following table to create and retrieve service requests.

HTTP Method Path Description

GET

/v2.1/tenants/{tenant_id}/servicerequests

Retrieve service requests.

GET

/v2.1/tenants/{tenant_id}/servicerequests/{id}

Retrieve a service request by ID.

POST

/v2.1/tenants/{tenant_id}/servicerequests/

Create a service request.

GET

/v2.1/tenants/{tenant_id}/servicerequests/categories

Retrieve service request categories.

Service request attributes

The following table lists the service request attributes.

Attribute Type Description

Id

String

An identifier for the service request. For example: SRQ0035952014.

subject

String

The subject of the service request.

comment

String

A comment on the service request

category

String

The category of the request: Backup, disaster recovery, technical, other, or subscription.

priority

String

The priority of the service request: very low, low, normal, high, or urgent.

subscription

String

The Zuora subscription number.

commitment

–

Subscription commitment details, including:

  • Service level (string): Service level: Standard, Premium, or Extreme.

  • New_commitment (integer): New total capacity required.

zone

String

The zone name.

subtenant_id

String

The subtenant identifier.

storage_object_type

String

Storage object type: File server or block store.

storage_object_id

String

The identifier of the storage object.
For example:
5d2fb0fb4f47df00015274e3

service_type

String

The service type: File services, block storage, or object storage.

Retrieve service requests

Use the method listed in the following table to retrieve service request categories for the specified tenant.

HTTP Method Path Description Parameters

GET`

/v2.1/tenants/{tenant_id}/servicerequests

Retrieve service requests.

tenant_id: (Optional) Return the service requests for the specified tenant.

offset and limit– see Common Pagination

Required request body attributes: none

Request body example:

none

Response body example:

{
  "status": {
    "user_message": "Okay. Returned 1 record.",
    "verbose_message": "",
    "code": 200
  },
  "result": {
    "returned_records": 1,
    "total_records": 34,
    "sort_by": "created",
    "order_by": "desc",
    "offset": 6,
    "limit": 1,
    "records": [
      {
        "id": "SRQ0035952014",
        "subject": "DR Failover - fileserver",
        "description": "catgory:Disaster Recovery Failover \n   subtenant: DefaultSubtenants2 \n  region: au-east2 \n zone: au-east2-a \n   fileserver: Demotsysserv1 \n tenant:MyOrg \n comments:comments",
        "priority": "Urgent",
        "status": "New",
        "createdDate": "2020-05-22T04:23:12+0000",
        "updatedDate": "2020-05-22T04:23:12+0000"
      }
    ]
  }
}

Retrieve a service request by ID

Use the method listed in the following table to retrieve a service request by service request ID.

HTTP Method Path Description Parameters

GET

/v2.1/tenants/{tenant_id}/servicerequests/{id}

Retrieve a service request by ID.

  • tenant_id: Tenant ID

  • id: Service request IDFor example: SRQ0035952014

Required request body attributes: none

Request body example:

none

Response body example:

{
  "status": {
    "user_message": "Okay. Returned 1 record.",
    "verbose_message": "",
    "code": 200
  },
  "result": {
    "returned_records": 1,
    "records": [
      {
        "id": "SRQ0035952014",
        "subject": "DR Failover - fileserver",
        "description": "catgory:Disaster Recovery Failover \n   subtenant: DefaultSubtenants2 \n  region: au-east2 \n zone: au-east2-a \n   fileserver: Demotsysserv1 \n tenant:MyOrg \n comments:comments",
        "priority": "Urgent",
        "status": "New",
        "createdDate": "2020-05-22T04:23:12+0000",
        "updatedDate": "2020-05-22T04:23:12+0000"
      }
    ]
  }
}

Create a service request

Use the method listed in the following table to create a service request.

HTTP Method Path Description Parameters

POST

/v2.1/tenants/{tenant_id}/servicerequests/categories

Create a service request.

tenant_id: The tenant identifier.

Required request body attributes: the required attributes are dependent on the category of service request. The following table lists the request body attributes.

Category Required

Subscription

subscription and commitment

Disaster recovery

storage_object_type, subtenant_id, and storage_object_id

Technical

subtenant_id and service_type
If service_type is file services or block storage, zone is required.

Other

Zone

Request body example:

{
  "subject": "string",
  "comment": "string",
  "category": "subscription",
  "priority": "Normal",
  "subscription": "A-S00003969",
  "commitment": {
    "service_level": "standard",
    "new_commitment": 10
  },
  "zone": "au-east1-a",
  "subtenant_id": "5d2fb0fb4f47df00015274e3",
  "storage_object_type": "fileserver",
  "storage_object_id": "5d2fb0fb4f47df00015274e3",
  "service_type": "File Services"
}

Response body example:

{
  "status": {
    "user_message": "string",
    "verbose_message": "string",
    "code": "string"
  },
  "result": {
    "returned_records": 1,
    "records": [
      {
        "id": "string",
        "subject": "string",
        "description": "string",
        "status": "New",
        "priority": "Normal",
        "createdDate": "2020-05-12T03:18:25+0000",
        "UpdatedDate": "2020-05-12T03:18:25+0000"
      }
    ]
  }

Retrieve service request categories

The following table lists the retrieve service request categories for a specified tenant.

HTTP Method Path Description Parameters

GET

/v2.1/tenants/{tenant_id}/servicerequests/categories

Retrieve service requests categories.

tenant_id: (Optional) Return the service requests for a specified tenant.

Required request body attributes: none

Request body example:

none

Response body example:

{
  "status": {
    "user_message": "Okay. Returned 5 records.",
    "verbose_message": "",
    "code": 200
  },
  "result": {
    "returned_records": 5,
    "records": [
      {
        "key": "dr",
        "value": "Disaster Recovery Failover"
      },
      {
        "key": "technical",
        "value": "Technical Issue"
      },
      {
        "key": "other",
        "value": "Other"
      },
      {
        "key": "subscription",
        "value": "Subscription Management"
      },
      {
        "key": "backup",
        "value": "Backup Restore"
      }
    ]
  }
}
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