NetApp Service Engine web interface overview

The figure below is an example of the NetApp Service Engine web Interface. It consists of the following components:

  • Display area. This is the main working area of the screen; it has two views:

    • Dashboard view: Displays various tools to monitor the usage, billing, alerts, and service requests.

    • List view: Displays lists of items which can be navigated and sorted (more on that later).

  • Menu. Use the menu to view and manage storage items, view reports, and access support.

  • NetApp logo. Click this at any time to return the display to the dashboard view.

  • Tenant. Displays the currently selected tenant. To change the tenant, see Select the tenant.

  • Jobs. Click to view the status of the most recent provisioning jobs. The icon changes color to display the configuration job status. For more information, see Jobs and job status indicator.

  • User login. Displays the nKeystoneame of the currently logged-in user. Click this icon to sign out. For more information, see Log out of the NetApp Service Engine web interface.

NSE Dashboard-1

NSE Dashboard-2

Dashboard view

The Dashboard displays information about your NetApp Keystone storage subscriptions, such as the capacity used, billing against your usage, and recent alerts and service requests. It is the default view when you first log in to NetApp Service Engine. For more information on the Dashboard, see View Keystone Dashboard.

List view

A List view is used to view a list of objects. For example, the list of servers that support the file shares in a subscription are displayed in a List view, as shown in the screenshot below.

From a List view, you can:

List view actions

A List view displays a list of items and provides a quick view of some of the item details (including state). In a List view, you can perform the actions listed in the following table.

Action Description

Create an item

Use the Create button to create a new item.

Use Action icons

Use the Action icons to perform an action on the list item.

Sort the list

Use the arrow icons in the list column to sort the list by that column in ascending or descending order. The arrow icons are visible when you hover the cursor near the column name.

Change number of items displayed,
navigate the list

Change the number of items displayed on the page and navigate the list using the Items per page field and the < and > icons at the bottom of the list.

Refresh the page

Refresh the page using the refresh icon:

Object states

During provisioning and modification, the storage objects go through a series of states before they become operational. The state of the storage objects is displayed in the List view for those items. The objects may be in one of the following states:

  • Creating. The storage resource is being created.

  • Updating. The item is currently being modified.

    Occurs when there is a change to storage resource (file server, files hare, blockstore, disk, and so on). It includes resizing shares, changing snapshot policy settings, changing export policy, taking a snapshot, renaming items, and so on.

  • Operational. Denotes that the storage resource has been provisioned/modified correctly and is available, online, and functional.

  • Deleting. Object is getting deleted and is being processed.

  • Queued. Object is in queued state and is being processed.

  • Imported Objects provisioned outside of the NetApp Service Engine are imported with this status when they do not fulfil the criteria of NetApp Keystone subscription.

    Note This status typically implies that no QoS policy is applied on the object and therefore it cannot be managed by NetApp Service Engine as a part of your Keystone subscription. You can modify the object (through the edit pen) and assign an appropriate service level. This changes the status of that object to operational.
  • Non-Standard. Objects provisioned outside of the NetApp Service Engine are imported with this status when they do not fulfil the criteria of NetApp Keystone subscription.

    Note This status typically implies that the object misses one or more criteria to be managed by NetApp Service Engine, as a part of your Keystone subscription. You can raise a service request for them to be standardized and managed through the NetApp Service Engine portal and made operational by the support team.
  • Contact support. This state occurs when the provisioning or modification task fails to fully complete. For items in this state, raise a Support Request to address the issue.

  • Operational (for the source object of a backup). The following are the possible statuses:

    • With edit pen : Indicates that the backup object is operational and functioning.

    • Without edit pen: Indicates that the backup is orphaned, that is the SnapMirror relationship of the backup object with its source volume is broken, or the source volume has been removed.

Jobs and job status indicator

Some provisioning tasks in NetApp Service Engine, such as create, modify or delete storage items, might take some time to complete. Rather than being executed immediately (as for synchronous tasks), these tasks are executed asynchronously. When initiating such tasks, NetApp Service Engine returns a job record. The status can be tracked through the bell icon on the top right corner that indicates whether the submitted task was completed successfully. The status of the job can be also be tracked through the APIs. For information, see here

Indicator color Description


A task is currently running.


The last task failed to complete.


The last task completed successfully.

Click on the status indicator to view the status of the 10 most recent tasks.