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Raise a service request

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Steps

  1. From the menu, select Support > Service requests and click New Service Request.

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  2. On the New Service Request page, select the category and priority for the request, and then click Next.

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  3. Select the subtenant and service type. If the Zone field is available, select the zone.

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  4. Enter a short summary of the request. In the larger text field, add a full description of the request. Then click Next.

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  5. Review the request details. If you want to correct anything, use the Back button to return to the previous page and correct the details. If all the details are correct, click Submit.

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  6. NetApp Service Engine creates the service request. The service request number displays on the screen, and the service request also appears in the Service Requests list.

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  7. View the status of the request. A newly opened service request has a status of New.

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  8. To view details of the request, click the View icon. Click Close to return to the Service Request List.

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  9. An email is sent to the requestor indicating the request has been created. The email is sent to the email addressed registered for the requesting NetApp Service Engine user.