Track a service request
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A service request follows the process described in this section.
The following table provides a list of the service request statuses.
| Status | Description |
|---|---|
New |
This is a newly created request. |
Open |
The request is under review/fulfilment. |
Pending |
The request is waiting on action from a third party (i.e. waiting for additional information). |
Resolved |
The request has been resolved. |
On hold |
The request is waiting for an activity that is outside the control of support and can take some time before the request can be addressed. |
Closed |
The request is closed. |
You can follow the status of a service request by reviewing the status in NetApp Service Engine, as described below, or you can follow the status in the automated emails sent as part of the process.
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From the menu, select Support > Service requests. The Service Requests list is displayed.
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Locate the service request in the list and view the status in the Status column.
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