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Track a service request

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A service request follows the process described in this section.

The following table provides a list of the service request statuses.

Status Description

New

This is a newly created request.

Open

The request is under review/fulfilment.

Pending

The request is waiting on action from a third party (i.e. waiting for additional information).

Resolved

The request has been resolved.

On hold

The request is waiting for an activity that is outside the control of support and can take some time before the request can be addressed.

Closed

The request is closed.

You can follow the status of a service request by reviewing the status in NetApp Service Engine, as described below, or you can follow the status in the automated emails sent as part of the process.

  1. From the menu, select Support > Service requests. The Service Requests list is displayed.

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  2. Locate the service request in the list and view the status in the Status column.

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