Known problems and limitations

SaaS Backup does not support backups for public folders.

Advanced Search is only available for Exchange Online. The setting is disabled by default. A customer must request to enable this feature. After the Enable Advanced Search setting is enabled, administrators must manually enable the search feature for individual users.

Channel configuration is restored but content and conversations are not.

Due to API limitations, SaaS Backup cannot differentiate between public and private channels in SaaS Backup.

High-level restore restores Mailbox & SharePoint data only, not conversations.

Backup or restore for emojis and gifs is not supported in Teams Chat.

Team chat conversations only export option is Export to HTML.
Attachment links posted in conversations are not visible in the html document.

Export to data is not available.

Incremental backup job might fail with the following error message:
Partial Failure. Failed to back up few OneNote Sections.

OneDrive backups include the backup of .onebak files.

Restore statistics are not available for download.

Data export and data purge are not supported.

SaaS Backup supports Basic Authentication only.

A maximum of 10 restores per service are allowed in a 24-hour period.

A maximum of 10 export data restores per service are allowed in a 24-hour period. All other restore options have no limitations.

If an entire site collection group is deleted, the restore of private groups in the collection fails, resulting in a restore job status of “partially failed.” If this happens, the site is not accessible from the GUI.

A maximum of 10 search jobs are allowed in a 24-hour period.