Known problems and limitations
Contributors
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The following limitation exists for Exchange Online:
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SaaS Backup does not support backups for public folders.
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The following limitation exists for all users who sign up with a Microsoft 365 service account:
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SaaS Backup supports Basic Authentication only.
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The following limitation exists for Microsoft Office 365 Teams channel restores:
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Channel configuration is restored but content and conversations are not.
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The following limitation exists for free trial users:
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A maximum of 10 restores per service are allowed in a 24-hour period.
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The following limitation exists for licensed users:
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A maximum of 10 export data restores per service are allowed in a 24-hour period. All other restore options have no limitations.
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The following limitation exists for OneDrive for Business:
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Newly added drives are not detected until you manually complete a sync for the service.
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The following limitations exist for the backup setting Enabled Advanced Search:
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The feature is only available for Microsoft Exchange Online.
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The setting is disabled by default. A customer must request to enable this feature.
After the Enable Advanced Search setting is enabled, administrators must manually enable the search feature for individual users.
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The following limitations exist for TeamsChat:
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Backup or restore for emojis and gifs is not supported.
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Due to API limitations, Saas Backup cannot differentiate between public and private channels in SaaS Backup.
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High-level restore restores Mailbox & SharePoint data only, not conversations.
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Team chat conversations only export option is Export to HTML.
Attachment links posted in conversations are not visible in the html document.
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The following limitations exist for OneNote:
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Export to data is not available.
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Incremental backup job might fail with the following error message:
Partial Failure. Failed to back up few OneNote Sections
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OneDrive backup includes the backup of .onebak files.
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Restore statistics are not available for download.
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Partially failed job status for restore of site collection group
If an entire site collection group is deleted, the restore of private groups in the collection fails, resulting in a restore job status of “partially failed.” If this happens, the site is not accessible from the GUI. -
The following are not supported for OneNote:
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Data export
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Data purge
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“Partial Failure. Failed to back up few Onenote Sections”