Manage AutoSupport notifications with System Manager - ONTAP 9.7 and earlier

Contributors netapp-aoife

You can use ONTAP System Manager classic (available in ONTAP 9.7 and earlier) to configure AutoSupport notifications that help you to monitor your storage system health.

Set up AutoSupport notifications

You can use the Edit AutoSupport Settings dialog box in System Manager to set up AutoSupport notifications by specifying an email address from which email notifications are sent and adding multiple email host names.

Steps
  1. Click nas bridge 202 icon settings olh 96 97 > AutoSupport.

  2. Select the node, and then click Edit.

  3. In the Email Recipient tab, type the email address from which email notifications are sent, specify the email recipients and the message content for each email recipient, and add the mail hosts.

    You can add up to five email addresses of the host names.

  4. In the Others tab, select a transport protocol for delivering the email messages from the drop-down list and specify the HTTP or HTTPS proxy server details.

  5. Click OK.

  6. Verify that configuration you have set for AutoSupport notification is set up correctly in the AutoSupport window.

Enable or disable AutoSupport settings

You can enable or disable AutoSupport settings on your storage system by using System Manager. AutoSupport messages enable you to monitor your storage system health or send notifications to technical support and your internal support organization.

About this task

The AutoSupport option is enabled by default.

Steps
  1. Click nas bridge 202 icon settings olh 96 97 > AutoSupport.

  2. Select the node, and then click Enable or Disable.

  3. Click OK.

  4. Verify that the AutoSupport status correctly displays the change you made.

Add AutoSupport email recipients

You can use the Email Recipient tab of the Edit AutoSupport Settings dialog box in System Manager to add email addresses of the recipients of AutoSupport notifications.

Steps
  1. Click nas bridge 202 icon settings olh 96 97 > AutoSupport.

  2. Select the node, and then click Edit.

  3. In the Email Recipient tab, type the address of the email recipient, specify whether the recipient receives a full message or a short message, and then click Add.

  4. Click OK.

  5. Verify that the details you specified are displayed in the AutoSupport window.

Test AutoSupport settings

You can use the AutoSupport Test dialog box in System Manager to test that you have configured the AutoSupport settings correctly.

Steps
  1. Click nas bridge 202 icon settings olh 96 97 > AutoSupport.

  2. Select the node, and then click Test.

  3. In the AutoSupport Test dialog box, enter the AutoSupport subject text “Test AutoSupport” or any text that notifies the recipients that you are testing the AutoSupport settings.

  4. Click Test.

    An email message with the subject “Test AutoSupport” or the text that you typed in the AutoSupport subject field is sent to the specified recipients.

Generate AutoSupport data

You can use System Manager to generate AutoSupport data for a single node or multiple nodes to monitor their health and to send notifications to technical support.

Steps
  1. Click nas bridge 202 icon settings olh 96 97 > AutoSupport.

  2. Select the node, and then click AutoSupport Request > Generate AutoSupport.

    By default, the AutoSupport data is generated for all nodes.

  3. In the Generate AutoSupport dialog box, perform the following steps:

    1. If you want to generate AutoSupport data for a specific node, clear the Generate Autosupport data for all nodes check box, and then select the node.

    2. Type the case number.

  4. Click Generate.

  5. In the Confirmation dialog box, click OK.

View AutoSupport summary

System Manager enables you to view the status and details of all the previous AutoSupport data in order to review the data that has been sent to technical support. You can also view the information to understand the health and performance of your storage system.

Steps
  1. Click nas bridge 202 icon settings olh 96 97 > AutoSupport.

  2. Select the node, and then click AutoSupport Request > View Previous Summary.

    The AutoSupport data for all the nodes is displayed.

  3. Click OK.

AutoSupport severity types

AutoSupport messages have severity types that help you understand the purpose of each message—​for example, to draw immediate attention to an emergency problem, or only to provide information.

Messages have one of the following severities:

  • Alert: Alert messages indicate that a next-higher level event might occur if you do not take some action.

    You must take an action against alert messages within 24 hours.

  • Emergency: Emergency messages are displayed when a disruption has occurred.

    You must take an action against emergency messages immediately.

  • Error: Error conditions indicate what might happen if you ignore.

  • Notice: Normal but significant condition.

  • Info: Informational message provides details about the issue, which you can ignore.

  • Debug: Debug-level messages provide instructions you should perform.

If your internal support organization receives AutoSupport messages through email, the severity appears in the subject line of the email message.

AutoSupport window

The AutoSupport window enables you to view the current AutoSupport settings for your system. You can also change your system’s AutoSupport settings.

Command buttons

  • Enable

    Enables AutoSupport notification. Enable is the default.

  • Disable

    Disables AutoSupport notification.

  • Edit

    Opens the Edit AutoSupport Settings dialog box, which enables you to specify an email address from which email notifications are sent and to add multiple email addresses of the host names.

  • Test

    Opens the AutoSupport Test dialog box, which enables you to generate an AutoSupport test message.

  • AutoSupport Request

    Provides the following AutoSupport requests:

    • Generate AutoSupport

      Generates AutoSupport data for a selected node or all nodes.

    • View Previous Summary

      Displays the status and details of all the previous AutoSupport data.

  • Refresh

    Updates the information in the window.

Details area

The details area displays AutoSupport setting information such as the node name, AutoSupport status, transport protocol used, and name of the proxy server.