Types of AutoSupport messages and their content

Contributors

AutoSupport messages contain status information about supported subsystems. Learning what AutoSupport messages contain can help you interpret or respond to messages that you receive in email or view on the Active IQ (formerly known as My AutoSupport) web site.

Type of message Type of data the message contains

Event-triggered

Files containing context-sensitive data about the specific subsystem where the event occurred

Daily

Log files

Performance

Performance data sampled during the previous 24 hours

Weekly

Configuration and status data

Triggered by the system node autosupport invoke command

Depends on the value specified in the -type parameter:

  • test sends a user-triggered message with some basic data.

    This message also triggers an automated email response from technical support to any specified email addresses, using the -to option, so that you can confirm that AutoSupport messages are being received.

  • performance sends performance data.

  • all sends a user-triggered message with a complete set of data similar to the weekly message, including troubleshooting data from each subsystem.

    Technical support typically requests this message.

Triggered by the system node autosupport invoke-core-upload command

Core dump files for a node

Triggered by the system node autosupport invoke-performance-archive command

Performance archive files for a specified period of time

Triggered by AutoSupport OnDemand

AutoSupport OnDemand can request new messages or past messages:

  • New messages, depending on the type of AutoSupport collection, can be test, all, or performance.

  • Past messages depend on the type of message that is resent.

AutoSupport OnDemand can request new messages that upload the following files to the NetApp Support Site at mysupport.netapp.com:

  • Core dump

  • Performance archive