Troubleshooting
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There are several troubleshooting resources available with additional information.
NetApp Support Site
In addition to a variety of Knowledgebase articles for NetApp virtualization products, the NetApp Support site also offers a convenient landing page for the ONTAP tools for VMware vSphere product. This portal provides links to articles, downloads, technical reports, and VMware Solutions Discussions on NetApp Community. It is available at:
Additional solution documentation is available here:
Product Troubleshooting
The various components of ONTAP tools, such as the vCenter plugin, VASA Provider, and Storage Replication Adapter are all documented together in the NetApp documents repository. However, each has a separate subsection of the Knowledge Base and may have specific troubleshooting procedures. These address the most common issues that may be encountered with the VASA Provider.
VASA Provider UI Problems
Occasionally the vCenter vSphere Web Client encounters problems with the Serenity components, causing the VASA Provider for ONTAP menu items not to display. See Resolving VASA Provider registration issues in the Deployment Guide, or this Knowledgebase article.
vVols Datastore Provisioning Fails
Occasionally vCenter services may time out when creating the vVols datastore. To correct it, restart the vmware-sps service, and re-mount the vVols datastore using the vCenter menus (Storage > New Datastore). This is covered under vVols datastore provisioning fails with vCenter Server 6.5 in the Administration Guide.
Upgrading Unified Appliance Fails to Mount ISO
Due to a bug in vCenter, the ISO used to upgrade the Unified Appliance from one release to the next may fail to mount. If the ISO is able to be attached to the appliance in vCenter, follow the process in this Knowledgebase article to resolve.