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SnapManager for Hyper-V

Vss Requestor - Backup Components failed. Failed to call keep snapshot set.

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  • Error

    Vss Requestor - Backup Components failed. Failed to call keep snapshot set. Reason Index and count must refer to a location within the string.

  • Description

    This error occurs when VMs in a backup job reside on a Storage Virtual Machine and CIFS server with the same name.

  • Corrective action

    None available for this release.

  • Failure example

    1. Create a Storage Virtual Machine and CIFS server with the same name: for example, “test1”.

    2. Add the test1 name to the DNS with both IP addresses.

    3. On a Windows Server 2012 host, install SnapManager for Hyper-V and create some VMs using the CIFS shares from test1.

    4. Create a backup copy that includes those VMs.

    5. Note that the backup job fails with the error: Backup Components failed. Failed to call keep snapshot set. Reason Index and count must refer to a location within the string.