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StorageGRID Appliances

Troubleshoot hardware installation (SG5800 or SG6100)

Contributors netapp-perveilerk netapp-ivanad
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If you encounter issues during the installation, you might find it helpful to review troubleshooting information related to hardware setup and connectivity issues.

View boot-up codes (SGF6112 and SG6160 only)

When you apply power to the appliance, the BMC logs a series of boot-up codes. You can view these codes on a graphical console that is connected to the BMC management port.

Before you begin

  • You know how to access the BMC dashboard.

  • If you want to use serial-over-LAN (SOL), you have experience using IPMI SOL console applications.

Steps

  1. Select one of the following methods for viewing the boot-up codes for the appliance controller, and gather the required equipment.

    Method Required equipment

    VGA console

    • VGA-capable monitor

    • VGA cable

    KVM

    • RJ-45 cable

    Serial port

    • USB cable

    • Virtual serial terminal

    SOL

    • Virtual serial terminal

  2. If you are using a VGA console, perform these steps:

    1. Connect a VGA-capable monitor to the VGA port on the back of the appliance.

    2. View the codes displayed on the monitor.

  3. If you are using BMC KVM, perform these steps:

    1. Connect to the BMC management port and log in to the BMC web interface.

    2. Select Remote Control.

    3. Launch the KVM.

    4. View the codes on the virtual monitor.

  4. If you are using a serial port and terminal, perform these steps:

    1. Connect to the serial USB port on the back of the appliance.

    2. Use settings 115200 8-N-1.

    3. View the codes printed over the serial terminal.

  5. If you are using SOL, perform these steps:

    1. Connect to the IPMI SOL using the BMC IP address and login credentials.

      ipmitool -I lanplus -H BMC_Port_IP -U admin -P Password sol activate

      Note In some cases the default username might be 'root' instead of 'admin'.

    2. View the codes on the virtual serial terminal.

  6. Use the table to look up the codes for your appliance.

    Code Indicates

    HT

    The master boot script is waiting for OS boot to complete.

    HI

    The master boot script has started.

    PP

    The system is checking to see if the FPGA needs to be updated.

    HP

    The system is checking to see if the network interface card (NIC) firmware needs to be updated.

    RB

    The system is rebooting after applying firmware updates.

    FP

    The hardware subsystem firmware update checks have been completed. Inter-controller communication services are starting.

    HE

    For the SG6160 only:

    The system is awaiting connectivity with the storage controllers and synchronizing with the SANtricity operating system.

    Note: If the boot-up procedure does not progress past this stage, perform these steps:

    1. Confirm that the four interconnect cables between the SG6100-CN controller and the two storage controllers are securely connected.

    2. As required, replace one or more of the cables, and try again.

    3. If this does not resolve the issue, contact technical support.

    HC

    The system is checking for existing StorageGRID installation data.

    HO

    The StorageGRID appliance is running.

    HA

    StorageGRID is running.

View error codes (SGF6112 and SG6160 only)

If a hardware error occurs when the appliance is booting up, the BMC logs an error code. As required, you can view these error codes using the appliance serial port, and then work with technical support to resolve the issue.

Before you begin

  • Gather the required equipment:

    • USB cable

    • Virtual serial terminal

Steps

  1. Connect to the serial USB port on the back of the appliance.

  2. Use settings 115200 8-N-1.

  3. Review the information printed over the serial terminal for Current Code and the Previous Code.

    If any of the following error codes are shown, work with technical support to resolve the issue.

    Code Indicates

    0x0E

    Microcode not found

    0x0F

    Microcode not loaded

    0x50

    Memory initialization error. Invalid memory type or incompatible memory speed.

    0x51

    Memory initialization error. SPD reading has failed.

    0x52

    Memory initialization error. Invalid memory size or memory modules don't match.

    0x53

    Memory initialization error. No usable memory detected.

    0x54

    Unspecified memory initialization error

    0x55

    Memory not installed

    0x56

    Invalid CPU type or speed

    0x57

    CPU mismatch

    0x58

    CPU self-test failed, or possible CPU cache error

    0x59

    CPU micro-code is not found, or micro-code update failed

    0x5A

    Internal CPU error

    0x5B

    Reset PPI is not available

    0x5C

    PEI phase BMC self-test failure

    0xD0

    CPU initialization error

    0xD1

    North bridge initialization error

    0xD2

    South bridge initialization error

    0xD3

    Some architectural protocols aren't available

    0xD4

    PCI resource allocation error. Out of resources.

    0xD5

    No space for legacy option ROM

    0xD6

    No console output devices are found

    0xD7

    No console input devices are found

    0xD8

    Invalid password

    0xD9

    Error loading boot option (LoadImage returned error)

    0xDA

    Boot option failed (StartImage returned error)

    0xDB

    Flash update failed

    0xDC

    Reset protocol is not available

    0xDD

    DXE phase BMC self-test failure

    0xE8

    MRC: ERR_NO_MEMORY

    0xE9

    MRC: ERR_LT_LOCK

    0xEA

    MRC: ERR_DDR_INIT

    0xEB

    MRC: ERR_MEM_TEST

    0xEC

    MRC: ERR_VENDOR_SPECIFIC

    0xED

    MRC: ERR_DIMM_COMPAT

    0xEE

    MRC: ERR_MRC_COMPATIBILITY

    0xEF

    MRC: ERR_MRC_STRUCT

    0xF0

    MRC: ERR_SET_VDD

    0xF1

    MRC: ERR_IOT_MEM_BUFFER

    0xF2

    MRC: ERR_RC_INTERNAL

    0xF3

    MRC: ERR_INVALID_REG_ACCESS

    0xF4

    MRC: ERR_SET_MC_FREQ

    0xF5

    MRC: ERR_READ_MC_FREQ

    0x70

    MRC: ERR_DIMM_CHANNEL

    0x74

    MRC: ERR_BIST_CHECK

    0xF6

    MRC: ERR_SMBUS

    0xF7

    MRC: ERR_PCU

    0xF8

    MRC: ERR_NGN

    0xF9

    MRC: ERR_INTERLEAVE_FAILURE

Hardware setup appears to hang

The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors prevent the appliance from completing its boot-up processing.

Steps

  1. Review the LEDs on the appliance and/or the boot-up and error codes displayed in the BMC (if equipped).

  2. If you need help resolving an issue, contact technical support.

Connection issues

Expansion shelves don't appear in Appliance Installer (SG6160)

If you have installed expansion shelves and they don't appear in the StorageGRID Appliance Installer, you should verify that the shelves have been completely installed and powered on.

About this task

You can verify that the expansion shelves are connected to the appliance by viewing the following information in the StorageGRID Appliance Installer:

  • The Home page contains a message about expansion shelves.

    Expansion Shelves Msg

  • The Advanced > RAID Mode page indicates by number of drives whether or not the appliance includes expansion shelves.

If the StorageGRID Appliance Installer pages don't indicate that expansion shelves are present, follow this procedure.

Steps

  1. Verify that all required cables have been firmly connected. See Cable appliance.

  2. Verify that you have powered on the expansion shelves. See Connect power cords and apply power (SG6100).

  3. If you need help resolving an issue, contact technical support.

Unable to connect to appliance

If you can't connect to the storage appliance, there might be a network issue, or the hardware installation might not have been completed successfully.

Steps

  1. Try to ping the appliance using the IP address for the appliance :

    ping appliance/controller_IP

  2. If you receive no response from the ping, confirm you are using the correct IP address.

    You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client Network.

  3. If the IP address is correct, check appliance cabling, QSFP or SFP transceivers, and the network setup.

  4. If physical access to the appliance is available, you can use a direct connection to the permanent link-local IP 169.254.0.1 to check controller networking configuration and update if necessary. For detailed instructions, see step 2 in Access StorageGRID Appliance Installer.

    If that does not resolve the issue, contact technical support.

  5. If the ping was successful, open a web browser.

  6. Enter the URL for the StorageGRID Appliance Installer or SANtricity System Manager:
    https://appliances_controller_IP:8443

    The Home page appears.