SMI-S Provider crashes in Windows

Contributors

  • Issue

    SMI-S Provider crashes in Windows.

  • Cause

    This issue occurs for a variety of reasons, documented in files generated at the time of the crash.

  • Corrective action

    Restart the provider and send the following information to technical support for further analysis:

    • Dump file from the C:\Program Files (x86)\NetApp\smis\pegasus\pegasus\logs directory

    • Log files from the C:\Program Files (x86)\NetApp\smis\pegasus\pegasus\logs directory

    • Trace files from the C:\Program Files (x86)\NetApp\smis\pegasus\pegasus\traces directory

      Messages similar to the following also appear in the trace file:

      23-May-2013 20:46:36.874 INFO cimserver: createMiniDump: SMI-S Agent has crashed, attempting to generate a dump file

      23-May-2013 20:46:37.14 INFO cimserver: createMiniDump: Process dumped to C:\Program Files (x86)\netapp\smis\pegasus\logs\SMI-S Agent-8be55da-2011_05_23-20_46_36.dmp

    • The files version.txt and cimserver_current.conf from the C:\Program Files (x86)\NetApp\smis\pegasus\pegasus directory