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針對零售使用案例自訂狀態和流程
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您可以針對特定使用案例自訂對話管理程式的狀態和流程。在我們的零售範例中、我們有下列四個yaml檔案、可根據不同的意圖來引導對話。
請參閱下列每個檔案的檔案名稱和說明清單：
-
「MAIN_flow：yml」：定義主要對話流程和狀態、並在必要時將流程導向其他三個yaml檔案。
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「REtail_flow。yml」：包含與零售或興趣點相關的狀態。系統會提供最近的零售店資訊、或是特定項目的價格。
-
「Weather（天氣）」流程：包含與天氣問題相關的狀態。如果無法判斷位置、系統會詢問後續問題以釐清。
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「error_flow。yml」：處理使用者意圖不屬於上述三個yaml檔案的案例。顯示錯誤訊息後、系統會重新路由回接受使用者問題。下列各節包含這些yaml檔案的詳細定義。
main_flow
name: JarvisRetail
intent_transitions:
jarvis_error: error
price_check: retail_price_check
inventory_check: retail_inventory_check
store_location: retail_store_location
weather.weather: weather
weather.temperature: temperature
weather.sunny: sunny
weather.cloudy: cloudy
weather.snow: snow
weather.rainfall: rain
weather.snow_yes_no: snowfall
weather.rainfall_yes_no: rainfall
weather.temperature_yes_no: tempyesno
weather.humidity: humidity
weather.humidity_yes_no: humidity
navigation.startnavigationpoi: retail # Transitions should be context and slot based. Redirecting for now.
navigation.geteta: retail
navigation.showdirection: retail
navigation.showmappoi: idk_what_you_talkin_about
nomatch.none: idk_what_you_talkin_about
states:
init:
type: message_text
properties:
text: "Hi, welcome to NARA retail and weather service. How can I help you?"
input_intent:
type: input_context
properties:
nlp_type: jarvis
entities:
intent: dontcare
# This state is executed if the intent was not understood
dont_get_the intent:
type: message_text_random
properties:
responses:
- "Sorry I didn't get that! Please come again."
- "I beg your pardon! Say that again?"
- "Are we talking about weather? What would you like to know?"
- "Sorry I know only about the weather"
- "You can ask me about the weather, the rainfall, the temperature, I don't know much more"
delay: 0
transitions:
next_state: input_intent
idk_what_you_talkin_about:
type: message_text_random
properties:
responses:
- "Sorry I didn't get that! Please come again."
- "I beg your pardon! Say that again?"
- "Are we talking about retail or weather? What would you like to know?"
- "Sorry I know only about retail and the weather"
- "You can ask me about retail information or the weather, the rainfall, the temperature. I don't know much more."
delay: 0
transitions:
next_state: input_intent
error:
type: change_context
properties:
update_keys:
intent: 'error'
transitions:
flow: error_flow
retail_inventory_check:
type: change_context
properties:
update_keys:
intent: 'retail_inventory_check'
transitions:
flow: retail_flow
retail_price_check:
type: change_context
properties:
update_keys:
intent: 'check_item_price'
transitions:
flow: retail_flow
retail_store_location:
type: change_context
properties:
update_keys:
intent: 'find_the_store'
transitions:
flow: retail_flow
weather:
type: change_context
properties:
update_keys:
intent: 'weather'
transitions:
flow: weather_flow
temperature:
type: change_context
properties:
update_keys:
intent: 'temperature'
transitions:
flow: weather_flow
rainfall:
type: change_context
properties:
update_keys:
intent: 'rainfall'
transitions:
flow: weather_flow
sunny:
type: change_context
properties:
update_keys:
intent: 'sunny'
transitions:
flow: weather_flow
cloudy:
type: change_context
properties:
update_keys:
intent: 'cloudy'
transitions:
flow: weather_flow
snow:
type: change_context
properties:
update_keys:
intent: 'snow'
transitions:
flow: weather_flow
rain:
type: change_context
properties:
update_keys:
intent: 'rain'
transitions:
flow: weather_flow
snowfall:
type: change_context
properties:
update_keys:
intent: 'snowfall'
transitions:
flow: weather_flow
tempyesno:
type: change_context
properties:
update_keys:
intent: 'tempyesno'
transitions:
flow: weather_flow
humidity:
type: change_context
properties:
update_keys:
intent: 'humidity'
transitions:
flow: weather_flow
end_state:
type: reset
transitions:
next_state: init
零售_流.yml
name: retail_flow
states:
store_location:
type: conditional_exists
properties:
key: '{{location}}'
transitions:
exists: retail_state
notexists: ask_retail_location
retail_state:
type: Retail
properties:
transitions:
next_state: output_retail
output_retail:
type: message_text
properties:
text: '{{retail_status}}'
transitions:
next_state: input_intent
ask_retail_location:
type: message_text
properties:
text: "For which location? I can find the closest store near you."
transitions:
next_state: input_retail_location
input_retail_location:
type: input_user
properties:
nlp_type: jarvis
entities:
slot: location
require_match: true
transitions:
match: retail_state
notmatch: check_retail_jarvis_error
output_retail_acknowledge:
type: message_text_random
properties:
responses:
- 'ok in {{location}}'
- 'the store in {{location}}'
- 'I always wanted to shop in {{location}}'
delay: 0
transitions:
next_state: retail_state
output_retail_notlocation:
type: message_text
properties:
text: "I did not understand the location. Can you please repeat?"
transitions:
next_state: input_intent
check_rerail_jarvis_error:
type: conditional_exists
properties:
key: '{{jarvis_error}}'
transitions:
exists: show_retail_jarvis_api_error
notexists: output_retail_notlocation
show_retail_jarvis_api_error:
type: message_text
properties:
text: "I am having troubled understanding right now. Come again on that?"
transitions:
next_state: input_intent
We天氣_流.yml
name: weather_flow
states:
check_weather_location:
type: conditional_exists
properties:
key: '{{location}}'
transitions:
exists: weather_state
notexists: ask_weather_location
weather_state:
type: Weather
properties:
transitions:
next_state: output_weather
output_weather:
type: message_text
properties:
text: '{{weather_status}}'
transitions:
next_state: input_intent
ask_weather_location:
type: message_text
properties:
text: "For which location?"
transitions:
next_state: input_weather_location
input_weather_location:
type: input_user
properties:
nlp_type: jarvis
entities:
slot: location
require_match: true
transitions:
match: weather_state
notmatch: check_jarvis_error
output_weather_acknowledge:
type: message_text_random
properties:
responses:
- 'ok in {{location}}'
- 'the weather in {{location}}'
- 'I always wanted to go in {{location}}'
delay: 0
transitions:
next_state: weather_state
output_weather_notlocation:
type: message_text
properties:
text: "I did not understand the location, can you please repeat?"
transitions:
next_state: input_intent
check_jarvis_error:
type: conditional_exists
properties:
key: '{{jarvis_error}}'
transitions:
exists: show_jarvis_api_error
notexists: output_weather_notlocation
show_jarvis_api_error:
type: message_text
properties:
text: "I am having troubled understanding right now. Come again on that, else check jarvis services?"
transitions:
next_state: input_intent
錯誤_流.yml
name: error_flow
states:
error_state:
type: message_text_random
properties:
responses:
- "Sorry I didn't get that!"
- "Are we talking about retail or weather? What would you like to know?"
- "Sorry I know only about retail information or the weather"
- "You can ask me about retail information or the weather, the rainfall, the temperature. I don't know much more"
- "Let's talk about retail or the weather!"
delay: 0
transitions:
next_state: input_intent